Lead, coach, and develop a geographically distributed Tier Two Specialist team.
Define, track, and publish operational metrics that make workload, utilization, backlog, SLA performance, ticket flow, and escalation quality visible to the team and leadership.
Use data to identify workload imbalances, capacity, performance gaps, and opportunities for improvement.
Actively manage ticket assignment and queue participation so work is distributed fairly and customer priorities are addressed promptly.
Ensure special-project work has clear scope, deliverables, and accountability while maintaining appropriate support coverage.
Lead overall performance of the New Berlin manufacturing facility, overseeing safety, quality, delivery, cost, people development, maintenance, and continuous improvement, with P&L accountability.
Responsibilities
Provide overall leadership for plant operations
Establish and manage key performance indicators
Maintain a visible, practical, hands‑on leadership presence
Build, implement, and sustain prevention‑focused systems
Lead structured root‑cause analysis
Requirements
Bachelor's degree in Engineering, Operations Management, Manufacturing, Business, or a related field
Lead and execute strategic GTM initiatives, aligning cross-functional teams and driving measurable business outcomes.
Locations (3)
Boston, Massachusetts, United States
Detroit, Michigan, United States
Denver, Colorado, United States
Compensation
DOE, salary $190K - $240K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
Responsibilities
Partner with GTM executives to develop and refine strategy, annual priorities, multi-year roadmaps, and operating plans.
Translate strategic objectives into clear, sequenced, and resourced execution plans with defined owners, dependencies, milestones, and outcomes.
Frame decisions, scenarios, trade-offs, and implications to accelerate executive decision-making and align investments to enterprise goals, customer impact, capacity, and expected value.
Lead end-to-end solution design and architecture for business process solution opportunities across multiple industries and service lines, including target operating models, delivery strategies, governance frameworks and onshore, offshore, nearshore and hybrid delivery models.
Responsibilities
Lead end-to-end solution design and architecture for business process solution opportunities across multiple industries and service lines
Lead solution development for RFPs, RFIs and proactive proposals, translating client requirements into comprehensive solution designs, value propositions, executive presentations and proposal documentation
Participate in client workshops, solution presentations and oral defences
Partner with Finance and Commercial teams on pricing and cost models, effort estimates, staffing assumptions and productivity improvements across FTE-based, transaction-based, outcome-based and hybrid pricing models
Identify opportunities to leverage automation, GenAI, agentic AI, analytics and digital technologies, collaborating with technology teams on transformation roadmaps and business cases that quantify productivity gains, cost savings and operational improvements
Leads and supports the Costa Rica Neuromodulation Complaint Management Center team, overseeing complaint management activities across multiple product portfolios.
Responsibilities
Coordinate complaint management operations, including oversight of operational metrics, work in progress, regulatory reporting activities, complaint quality, procedures, and training compliance.
Lead, coach, and develop a team of product complaint analysts to achieve departmental objectives and support professional growth.
Review complaint records and related communications to ensure regulatory compliance and appropriate reportability decisions.
Assess potential patient safety and business impacts associated with complaints and escalation activities.
Serve as a subject matter expert in regulatory reporting requirements and end-to-end complaint management processes.
Requirements
Bachelor's or Licentiate degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or a related health field
Nice to have: medical device experience
Nice to have: cross-functional project leadership
Nice to have: analytical and problem-solving capabilities
Serve as the central integrator across Sales, Marketing, Customer Success, Services, Partners, Revenue Operations, Finance, Product, and Business Systems.
Identify and resolve cross-functional dependencies, gaps, duplication, and conflicting incentives that impede GTM execution.
Requirements
Advanced degree in business, strategy, finance, operations, or a related field
Nice to have: extensive leadership experience in strategy and operations
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