- Manila, National Capital Region, Philippines
- On-site
- Full-time · Associate
- 2+ years
Providing exceptional on-site technical support to Amazon's corporate employees to ensure productivity remains uninterrupted.
Responsibilities
- Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
- Determine appropriate procedures, accurately document actions or deviations to improve global service improvements
- Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
- Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
- Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills
Requirements
- Bachelor's degree/Diploma in Computer science or IT related field
- Nice to have: Bomgar
- Nice to have: Service Now
- Nice to have: Remedy
- Nice to have: Data Cabling