A hands-on Tier 2 Support / Help Desk / Desktop Support role in an MSP environment offering growth into networking and higher-level infrastructure work.
Locations (2)
Whitestown, Indiana, United States
Zionsville, Indiana, United States
Responsibilities
Provide Tier 1/Tier 2 desktop and technical support.
Troubleshoot Microsoft 365, Windows, hardware, software, and networking issues.
Support Cisco Meraki and Ubiquiti networking environments.
Build, configure, wipe, and reimage PCs.
Troubleshoot video conferencing and connectivity issues.
This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.
Compensation
The starting pay range for this role is $79,200-$118,800.
Responsibilities
Responsible for onsite quality assurance, technical field training, and SME support
Coordinates with Client Engineering Team on all technical / environmental updates
Performs complex field jobs
Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
Provides daily direction to Regional Field Service Team
Senior Desktop Support Engineer responsible for end‑to‑end desktop lifecycle, OS deployment, troubleshooting, and support for game development studios worldwide.
Responsibilities
Own the full lifecycle of desktops, high‑performance workstations, and laptops, including specification, build, deployment, repair, refresh, and secure disposal.
Design, build, and maintain standardised Windows 10/11 images and deployment pipelines using Intune, Autopilot, SCCM/MECM, MDT, and WDS/PXE.
Diagnose and resolve complex hardware faults to component level, and act as the final escalation point for difficult Windows issues using tools such as Sysinternals, Windows Performance Toolkit, and WinDbg.
Manage endpoint configuration, patching, driver and firmware updates, and application packaging and deployment (MSI, MSIX, Win32), while applying security baselines including BitLocker, Defender for Endpoint, Conditional Access, and LAPS.
Support identity and access on endpoints, including Active Directory, Group Policy, Entra ID join and hybrid join, and Microsoft 365 apps.
Requirements
Associate degree in IT, Computer Science, or a related field
Deliver in-person and virtual technical support for IT endpoints, operating systems, and software within Scope of Work.
Responsibilities
Answer incoming calls during scheduled phone shifts, creating ticket records and achieving first-call resolution wherever possible.
Authenticate callers per internal verification guidelines before accessing or changing sensitive information.
Triage incoming incidents by urgency and impact, gathering additional information from users when needed.
Acknowledge, update and resolve tickets within timeframes defined by the Service Level Agreement (SLA), following the escalation policy for issues outside scope.
Conduct rounds of critical areas on a rotating schedule, proactively engaging unit staff to identify unreported issues or inefficiencies.
The End Point and Workplace Engineer plays a key role in delivering a seamless, secure, and high-quality technology experience for boutique, office, and warehouse users across Japan, driving service excellence and regional/global IT initiatives.
Responsibilities
Own Level 2 end-user support for PCs, printers, peripherals, desktop software, related corporate applications, and iDevices across boutiques, offices, and warehouses.
Take accountability for service KPI performance, including response time, resolution time, service quality, and user satisfaction.
Design, enhance, and continuously improve the end-user support experience by identifying pain points and simplifying support journeys.
Lead continuous improvement initiatives in troubleshooting, incident handling, and support processes.
Monitor and support device preparation and kitting activities for PCs, peripherals, and iDevices.
Requirements
Bachelor’s degree or equivalent in Information Technology, Computer Science, or a related field
Treyarch is looking for a talented new IT Technician to provide end user support, including software and hardware support, imaging, and desktop support in a high-paced studio environment.
Compensation
The standard base pay range for this role is $69,450.00 - $137,080.00 CAD.
Responsibilities
Provide support to the end user whether remote or on-site via slack, email or in person
Active Directory management and support
Workstation provisioning for new and existing users (Imaging, software, and hardware deployment)
Address remote and on-site hardware issues (printers, shared PCs, and video game consoles)
Assist with any software deployment and address any issues that may arise (Common software are Office 365, Zoom, Slack, Autodesk, and Adobe CC products)
Requirements
Nice to have: Previous video game studio experience
Own the full lifecycle of desktops, high-performance workstations, and laptops, including specification, build, deployment, repair, refresh, and secure disposal.
Design, build, and maintain standardised Windows 10/11 images and deployment pipelines using Intune, Autopilot, SCCM/MECM, MDT, and WDS/PXE.
Diagnose and resolve complex hardware faults to component level, and act as the final escalation point for difficult Windows issues using tools such as Sysinternals, Windows Performance Toolkit, and WinDbg.
Manage endpoint configuration, patching, driver and firmware updates, and application packaging and deployment (MSI, MSIX, Win32), while applying security baselines including BitLocker, Defender for Endpoint, Conditional Access, and LAPS.
Support identity and access on endpoints, including Active Directory, Group Policy, Entra ID join and hybrid join, and Microsoft 365 apps.
Requirements
Associate degree in IT, Computer Science, or a related field
As a Senior AI programmer you will be working with our custom engine and our internal tools in a multi-disciplinary environment composed by industry veterans, with the goal of creating systems and behaviours for our AI agents.
Responsibilities
Implement high-quality, scalable, and robust AI systems to drive immersive gameplay experiences.
Mentor AI programmers, driving engineering best practices and fostering technical excellence.
Collaborate closely with designers, artists, and QAs to align AI behaviors with the game’s vision and player experience.
Identify and mitigate technical risks and challenges, applying cutting-edge AI techniques to push the boundaries of in-game intelligence.
Optimise and maintain AI systems to ensure efficiency, scalability, and stability in a large, shared codebase.
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