Assurer un service professionnel, chaleureux et constant, tout en dirigeant et supervisant les commis Fairmont Or, en veillant au respect des règles et procédures établies.
Responsibilities
Diriger et superviser les commis Fairmont Or
Surveiller l'entretien de l'établissement et consulter les réservations pour garantir la satisfaction des clients
Offrir un service de conciergerie avec une connaissance approfondie de la destination et des attractions locales
Élaborer des programmes de vente pour augmenter les recettes
Avantages et taux réduits pour voyager dans les hôtels Accor mondialement
Plan d’assurances concurrentiel (majoritairement payés par l’employeur)
Régime de retraite (disponible après 3 mois)
Programme d’aide aux employés (PAE) incluant soutien en santé mentale, conseils juridiques et financiers, services en santé et nutrition, accompagnement professionnel, appui pour les transitions de vie
Use technical expertise to lead complex, multi-disciplinary projects from start to finish, focusing on risk and compliance aspects of the cyber security of DC Operational Technology (OT).
Apply knowledge of BMS, PMS, data center operations and cyber security basics to lead an effective program quantifying and reducing cyber risks to the Data Center systems.
The Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services within a hospitality or corporate environment.
Responsibilities
Supervise and coordinate front office staff activities, including receptionists, concierge, and guest service agents.
Manage guest check-in and check-out processes to ensure accuracy and efficiency.
Handle guest complaints and resolve issues promptly to maintain high satisfaction levels.
Train, mentor, and evaluate front office team members to promote professional growth and service excellence.
Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
Requirements
High school diploma or equivalent
Bachelor's degree in hospitality management or related field
Nice to have: Bachelor’s degree in hospitality management, business administration, or a related field
Nice to have: certification in hospitality management or customer service excellence
Directs and controls all housekeeping operations and the staff of the housekeeping department, managing priorities, implementing standards, and handling financial tasks.
Responsibilities
Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development
Train, supervise, counsel, and schedule staff
Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments
Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel
Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary
Join our International Global Hospitality IT Support team! From resolving system issues to optimizing configurations, you’ll be the bridge between hotel teams and backoffice tech solutions. The primary purposes of the Application Support Specialist role are to gain a deep technical knowledge in RHG’s central Loyalty program (SAP TMSForHotels/EMMA), provide first level support for application errors, and support/troubleshoot integrations between the CRS and related systems.
Responsibilities
Provide first hand support for application errors and support requests from hotel users
Solve training issues and make configuration changes to the system
Manage tickets in ServiceNow
Support and troubleshoot integrations between the CRS and related systems (PMS, channel managers, booking engines, revenue management tools, and third-party distribution channels)
Ensure correct data flow for rates, reservations, redemptions, points balance, Radisson Rewards accounts and confirmations
Requirements
Bachelor's Degree in International Hotel Management
Responsible for the daily operation of the Sales Department and driving top-line revenue for sales segments including group, business transient, and banquet & catering.
Compensation
Director of Sales & Marketing Salary Range $115,000.00 - $125,000.00 annual
Responsibilities
Lead and drive top-line revenue for sales segments
Analyze and react to market trends, market share & competitive hotel environment
Work closely with revenue management to develop strategies to maximize revenue and grow market share
Develop and implement action plans to achieve desired positioning of the hotel
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