The primary role of the Sales & Marketing Manager is to oversee all aspects of the property’s daily operations and management, as well as all activities within leasing, revenue management, and fiscal planning during the construction phase.
Responsibilities
Oversee leasing and marketing efforts to maximize the occupancy of the community
Prepare marketing plans and develop new strategies and programs to meet occupancy goals
Prepare weekly status reports and recommendations for changes to pricing or leasing specials
Develop resident retention programs
Represent the community and Landmark Properties in a professional manner
Lead and support Regional Managers overseeing a portfolio of residential properties, driving operational success, client satisfaction, and internal team development.
Responsibilities
Manage and support Regional Managers by setting clear goals, offering strategic guidance, and promoting professional development.
Foster a culture of accountability, collaboration, and performance across the region.
Identify, attract, and develop top talent; promote internal growth through mentoring and succession planning.
Encourage training completion and continuous learning throughout all levels of the team.
Build and maintain strong relationships with ownership groups by understanding their goals and delivering value‑added solutions.
Strategic executive responsible for championing the customer perspective across the organization and shaping and delivering a best‑in‑class customer experience across Link’s enterprise-wide industrial real estate portfolio.
Compensation
$175,000 - $190,000 represents the presently anticipated base compensation pay range for this position at Link. Actual pay may vary based on various factors, including but not limited to location and experience.
Responsibilities
Design and implement enterprise-wide strategies for a consistent, impactful customer experience across all touchpoints and channels throughout the customer lifecycle.
Map, architect, and continuously refine the customer journey in partnership with Operations, lead CX pilots that test, validate, and scale new experience concepts into repeatable, operationalized programs, identifying and resolving gaps that reduce friction and drive loyalty.
Own customer and vendor operational communications, and oversee enablement programs and training across the enterprise – including Link Way, CX Champions, and the CX Allowance.
Oversee the delivery of white-glove, high-touch service for our high-value Focus Customers while providing digital-first omnichannel support across all customer segments and digital products.
Support the scaling of CX and customer intelligence through digital tools and platforms, including but not limited to Link+, FieldIQ, chatbot, call center and messaging.
Requirements
Bachelor’s degree in Business, Psychology, Marketing, Communication, or a related field
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