Provide Tier II support for enterprise network incidents, conducting advanced troubleshooting and root cause analysis for issues escalated from Tier I analysts.
Locations (3)
Orlando, Florida, United States
Ashburn, Virginia, United States
Springfield, Virginia, United States
Compensation
$66,000 - $106,000. This represents the typical salary range for this position.
Responsibilities
Provide Tier II support for enterprise network incidents
Diagnose and resolve complex WAN, LAN, MAN, VPN, routing, switching, wireless, and network security incidents
Seeking a Network Support Senior Analyst to join the team, responsible for setup, deployment, maintenance, troubleshooting, and documentation of enterprise-level, mission-critical, network infrastructure components.
Responsibilities
Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS
Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components
Owning and documenting escalated support tickets and service requests through resolution via ServiceNow
Rotating on-call, support queue management, preforming network system analysis and reporting
Lead technical authority for DoD enterprise engineering and performance analysis, driving diagnostics, modeling, and solution delivery for the Defense Information Systems Agency.
Compensation
$135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Responsibilities
Serve as technical authority: own the end-to-end approach, architecture decisions, and engineering standards, and technically review every deliverable before it goes to the Government.
Lead Tier-4 diagnostics: frame the problem, design and run controlled tests, and use cross-layer, deep-packet, and application analysis to reach a defensible root cause.
Direct SMEs who rotate in within days across VoIP, mobile, classified conferencing, security stacks, cloud, and enterprise apps.
Shape SPMM assessments and guide monitoring, dashboards, synthetic "bots," and AI/analytics using Netscout, IPFIX, CloudWatch, ServiceNow, GMS, and Databricks.
Direct optical and IP capacity and path modeling, discrete-event and flow simulation, Riverbed integration, and SysML dependency analysis across JRSS, IAP, and CAP.
The Senior IT Program Manager will be the Government's single point of accountability for an elite, fast-moving engineering program supporting the DISA Enterprise Engineering & Performance Analysis Program for the Defense Information Systems Agency.
Compensation
$146,000 - $234,000. This represents the typical salary range for this position.
Responsibilities
Own program performance, quality, schedule, and customer satisfaction as the primary contact to the Contracting Officer and COR
Deliver the Task Order Management Plan, Monthly Status Reports (due by the 5th), and all reports, models, prototypes, and test deliverables to standard
Build and deploy a bench of cleared SMEs within days
Brief senior DISA and DoD leadership and turn complex technical findings into clear decisions
Manage a CPFF contract: funding, burn rate, EACs, and cost realism
Requirements
Bachelor's degree in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering
Master's degree in engineering, computer science, or management
Serve as a technical escalation point for complex customer issues involving cloud networking, connectivity, security, and performance across multi-cloud environments.
Work closely with Sales, Solution Engineering, and Product Engineering teams to manage, troubleshoot, and resolve advanced technical issues for Aviatrix enterprise customers.
Lead the end-to-end resolution of complex customer problems related to deployment, integration, optimization, and upgrades of Aviatrix solutions.
Provide hands‑on, production‑level support, including live troubleshooting sessions, packet analysis, and root cause analysis for critical customer incidents.
Act as the first line of defense for high‑priority and escalated cases, coordinating with Engineering and Solution Engineering teams to ensure timely resolution.
Consult closely with customers to ensure satisfaction and return on investment of VMware solutions. Act as the primary liaison to identify and address business and technical issues impacting customer success.
Responsibilities
Establish long-term relationships within assigned accounts while understanding client strategic goals.
Provide project leadership, coordination, and architectural guidance for Network Virtualization and major VMware initiatives.
Collaborate with multi-functional VMware project teams (consultants, engineers, product management, and support).
Map additional VMware solutions to customer’s unique business and technical requirements.
Maintain current knowledge of VMware’s load balancing and security solutions.
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