As a Delivery Manager, you'll keep managed services running at a high level under strict SLAs for our clients, across cloud, on-prem infrastructure, applications and service desk. Working with teams at every level, you'll be the central escalation point, take part in transitions of new services into operations, and find where an imperfect environment can be optimised.
Responsibilities
Keeping services within strict SLAs: monitoring adherence, driving incident and problem resolution in line with ITIL practices, and reporting service performance to the client
Acting as the central escalation point for your services, for both the client and the delivery teams
Identifying risks to service delivery early - capacity, dependencies, recurring incidents - and acting on them before they turn into SLA breaches
Finding areas for optimisation and improvement across cloud and on-prem services, delivering them with the teams, and showing the results in KPIs
Taking part in service transitions: taking over new services and bringing them into operations
Requirements
Nice to have: Project and team management certification and training
Oversee the fulfillment of Wholesale Next Generation Access (NGA) service orders, ensuring regulatory compliance and timely resolution of escalated matters.
Responsibilities
Manage the full lifecycle of NGA service orders in Fiber2ALL platforms (CRM/Siebel), ensuring accurate entry, tracking, and activation in line with telecom standards
Respond to ISP inquiries, disputes, and complaints, documenting all interactions and closing cases within agreed SLAs
Take ownership of escalated or complex cases, analyse root causes, and drive timely resolution by coordinating with internal teams and external partners
Monitor case queues and dashboards daily, ensuring KPIs such as order accuracy, resolution times, SLA compliance, and customer satisfaction are consistently achieved
Collaborate with cross-functional teams to streamline workflows and optimize the customer experience
Requirements
Bachelor's degree in Business, IT, or a related field
Real‑time analyst for the Service Desk, monitoring queues, volumes, service levels, and agent availability to ensure SLA and KPI adherence.
Compensation
Competitive salary and benefits
Responsibilities
Act as the Real‑Time Analyst (RTA) for the Service Desk, monitoring queues, volumes, service levels, and agent availability to ensure SLA and KPI adherence.
Manage and coordinate day‑to‑day operational activities of the team, including workload balancing, real‑time decision‑making, and performance interventions.
Handle and lead escalations, ensuring timely resolution, effective communication with stakeholders, and root‑cause identification.
Develop and maintain operational dashboards and analytics using Power BI to provide real‑time and historical insights on performance, trends, and risks.
Drive continuous innovation and automation initiatives using Power Automate or other platforms to improve efficiency, reduce manual effort, and standardize processes.
Own the systems, data, and reporting behind the top of funnel for Base44, ensuring every lead, product signal, and campaign turns into action and pipeline.
Locations (2)
San Diego, California, United States
Salt Lake City, Utah, United States
Compensation
The approximate compensation is $135K - $150K /yr. Final offer may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile, and ideal qualifications.
Responsibilities
Own the top-of-funnel tech stack, including HubSpot architecture (workflows, lifecycle stages, properties, scoring) and the integrations and enrichment tools connected to it (ZoomInfo, Clay, Chili Piper, and others)
Design and run lead routing, assignment, and SLA monitoring across inbound, PQL/PQA, event, outbound, and partner sources
Partner with Product data to turn product usage signals into scored, routed, actionable leads and accounts
Build and maintain lead lifecycle and scoring models, and iterate on them based on conversion data
Own the top-of-funnel tech stack, design lead routing, build lifecycle and scoring models, and build attribution and funnel reporting for Base44's go-to-market engine.
Compensation
The approximate compensation is $135K - $150K /yr. Final offer may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile, and ideal qualifications.
Responsibilities
Own the top-of-funnel tech stack, including HubSpot architecture
Design and run lead routing, assignment, and SLA monitoring
Partner with Product data to turn product usage signals into scored, routed, actionable leads and accounts
Build and maintain lead lifecycle and scoring models
Technical Service Account Manager responsible for post‑deployment service support, performance monitoring, customer relationship management and technical issue coordination for Lenovo Smart Warehouse & Logistics.
Locations (2)
Kuala Lumpur, Kuala Lumpur, Malaysia
Singapore, Malaysia
Compensation
Attractive Salary (RM6,000 – RM9,000).
Responsibilities
Monitor and optimize system performance after go‑live
Respond to incidents and coordinate resolution
Lead root cause analysis and report delivery
Organize quarterly business reviews
Translate client feedback into actionable insights
Coordinate the fulfillment of Wholesale Next Generation Access (NGA) service orders, ensuring regulatory compliance and timely resolution of escalated matters.
Responsibilities
Manage the full lifecycle of NGA service orders in Fiber2ALL platforms (CRM/Siebel)
Respond to ISP inquiries, disputes, and complaints
Take ownership of escalated or complex cases
Monitor case queues and dashboards daily
Collaborate with cross-functional teams to streamline workflows
Requirements
Bachelor's degree in Business, IT, or related field
Own campaign infrastructure and tracking, including UTM governance, forms, list management, and campaign and event lead operations from capture through follow-up
Wholesale NGA CoordinatorNewVodafone · Athens, Greece
Security Systems Branch Service LeadDigi Security Systems · Dallas, US
IT Helpdesk Technician II – Service CenterChenega Naswik International, LLC · Washington, US
Service Delivery /Technical Account Manager (Mandarin and English Support)Scicom MSC Berhad · Kuala Lumpur, Malaysia+1 more