CX Operations Specialist responsible for billing and account support, automation of billing workflows, and collaboration with Commerce, Billing, and Finance teams.
Compensation
The US base salary range for this full-time position is: $140K - $180K + equity + benefits.
Responsibilities
Own billing and account support: triage, respond, and resolve, or route to the right team
Process refunds, investigate disputed charges, and resolve payment declines, payment-method changes, negative balances, and credit-limit issues
Handle account setup, including SSO configuration for common identity providers (Okta, Azure AD, Google Workspace), and diagnose common failures
Manage monthly reporting of customer credit requests, supporting forecasting and detailed customer reports checked against contract terms
Build and maintain agent skills that automate repeatable steps of billing and credit work, starting with refund request triage
Design, implement, and support secure enterprise deployments of Anthropic solutions, focusing on platform deployment, identity management, security integration, provisioning, administration, and enterprise connectivity.
Locations (4)
Atlanta, Georgia, United States
Chicago, Illinois, United States
New York, New York, United States
San Francisco, California, United States
Compensation
The base compensation range for this role in the posted location is $101,140 to $182,624
Responsibilities
Lead technical kickoff and deployment workshops with customer IT, IAM, security, and infrastructure teams
A
Senior SmartRecruiters and HR Systems Integration Lead
This role is responsible for managing and optimizing a global recruiting and HR technology stack, focusing on the SmartRecruiters ATS platform and its integrations. The position requires a deep understanding of ATS functionality and the ability to build scalable, reliable connections with enterprise HR systems like Workday. The goal is to enhance operational efficiency, improve data integrity, and establish sustainable internal support for these critical systems
Compensation
$90-100/hr-W2
Responsibilities
Oversee global SmartRecruiters administration and product ownership
Design and implement integrations between SmartRecruiters, Workday, and other HR technologies
Troubleshoot and resolve integration issues, ensuring data synchronization
Develop comprehensive documentation and standard operating procedures
Train internal teams to manage and support HR systems effectively
Seeking an SAP Basis professional with over 5 years of experience to manage SAP ECC, GRC, EP, and BW systems, including setup, SSO configuration, and performance tuning.
Responsibilities
SAP BASIS working for SAP ECC, GRC, EP, BW system setup
