Build, coach and develop a multidisciplinary AI and automation team, establishing clear responsibilities, priorities and ways of working while supporting performance, capability development and wellbeing.
Translate strategic ambitions and business needs into an executable roadmap and portfolio, managing delivery performance, priorities, capacity, dependencies and risks.
Lead AI and automation initiatives from use‑case discovery and business analysis through implementation, adoption and continuous improvement.
Guide process mapping, requirements gathering, testing and change management to ensure successful business adoption.
Ensure solutions deliver quantifiable business value after go‑live, and communicate progress and outcomes to senior stakeholders.
The Customer Service Specialist is the first point of contact for customers, resolving questions and issues by phone, email, and chat, and keeping them satisfied with every interaction.
Responsibilities
Respond to customer enquiries by phone, email and cases.
Diagnose and resolve issues with orders, accounts, or service use.
Log every interaction accurately in the CRM or ticketing system, with clear notes and follow-up dates.
Escalate complex or high-priority cases to specialist teams, and follow up until they are resolved.
Handle complaints calmly, aiming to retain the customer and restore trust.
Requirements
A customer service qualification or a relevant college or university course
Act as the first point of contact for post-sales technical support, diagnose and resolve issues, build knowledge base, and coordinate with internal teams to ensure customer satisfaction.
Compensation
Monthly Gross Compensation Range: zł7.083,30 - zł14.700,00 Per Month
Responsibilities
Act as the first point of contact for post-sales technical support by phone, email, portal and ticket
Validate case completeness and accuracy, confirm product eligibility and support entitlement, classify by product line, issue type and severity, acknowledge to the customer and start the service level clock
Carry out first-line diagnosis against documented procedures, the knowledge base and product documentation, and resolve what can be resolved from the desk
Work directly with technicians on site, taking their findings and turning them into a case others can act on
Consult the Field Application Engineering team on technical questions the desk cannot answer, without handing the case away
Requirements
Technical degree, diploma or equivalent technical training
Lead and develop a technical customer success desk across EMEA and APAC, acting as local administrative lead for the European Customer Service team in Warsaw.
Compensation
Monthly Gross Compensation Range: zł10.575,00 - zł21.975,00 Per Month
Responsibilities
Lead and develop the Technical Customer Success Specialists across two locations
Own the escalation model and case handover standards
Establish case-volume baseline and report against service level measures
Own the knowledge base and runbooks
Handle complex and escalated cases personally
Requirements
Technical degree, diploma or equivalent technical training
The Supervisor (or Payroll Lead) role should have strong HR or Finance operation experience focused on timeliness, accuracy, and compliance of Payroll and/or Time Management operations. The Sr. Supervisor - PBS - leads payroll solution delivery and automation initiatives, including wage recovery, workers’ compensation, fleet payroll, and mass uploads. You’ll drive continuous improvement, manage cross-functional projects with payroll dependencies, and provide subject-matter expertise on payroll calculations with third-party providers. You’ll also own audits and drive digital capabilities to optimize efficiency and accuracy. This role will also be responsible for review, validation and analysis of results and reports.
Responsibilities
Ensure payroll-related data from Company internal applications interfaces into the payroll system before payroll deadline
Manage process of accounting, payments, Time & Attendance, Long Term incentives, as part of Payroll
Perform stakeholder management, promote and sustain strong partnerships
Leading process reviews, continuously looking – and turning into actions - improvements opportunities to leverage overall efficiency, effectiveness and employee experience
Serve as a Payroll lead for the different phases of the project like testing, data management, process documentation etc
Deliver comprehensive training on Salesforce Administration, Platform App Builder, Apex, Aura Components, Lightning Web Components, Salesforce DX, and DevOps
Facilitate practical training sessions covering Salesforce Sales Cloud, Service Cloud, and Marketing Cloud
Explain Salesforce configuration, customisation, integrations, and end‑to‑end implementation scenarios
Simplify complex technical concepts through interactive demonstrations, practical exercises, and real‑world business use cases
Requirements
Nice to have: Salesforce Administrator Certification
Nice to have: Salesforce Platform Developer I Certification
Nice to have: Salesforce Platform Developer II Certification
Nice to have: Salesforce Platform App Builder Certification
Nice to have: Exposure to Salesforce Agentforce and Data Cloud
Handles 1st level customer support for multiple Society departments via numerous email, chat, phone, and incoming mail communications channels, utilizing troubleshooting expertise for technical related questions and access issues across a wide range of ACS products, programs, and services.
Compensation
A reasonable rate of base compensation for this position is $24.00-$25.50 per hour.
Responsibilities
Handles 1st level customer support for multiple Society departments via numerous email, chat, phone, and incoming mail communications channels
Escalates complex or non-routine issues to appropriate level
Provides timely and accurate response to all customer contacts while ensuring end-to-end resolution utilizing multiple authoritative databases and extensive knowledge of various technologies
Assists with special projects supporting departmental, divisional, or enterprise changes, product launches or changes to Governing Documents & Resources
Executes on all short- and long-term tasks and projects additionally specified through the objective setting and performance review processes
Requirements
Nice to have: Salesforce Service cloud
Nice to have: Customer Relationship Management (CRM) systems experience
Nice to have: Contact center handling software experience
Salesforce Business Analyst focused on Salesforce Service Cloud to join the DCX Team, translating customer service and contact center needs into a prioritized backlog.
Compensation
The base compensation range for this role in the posted location is: $101,140-$182,624.
Responsibilities
Translate customer service and contact center needs into a prioritized backlog spanning service workflows, customer context and operational analytics
Facilitate discovery around railcar visibility at first contact, proactive delay alerts and the unified agent desktop
Document service journeys and requirements for digital engagement, customer community, chat and voice workflows
Define the tracking, billing and interaction data agents need, including business rules and acceptance criteria for unified service context
Specify Tableau service dashboards, role-based reporting requirements and operational measures with business stakeholders
Design, deliver, and operate AI-enabled customer service for the HUD FHA Resource Center, leading implementation of AI self-service and agent assistance for voice and chat grounded in approved HUD content.
Compensation
The anticipated program salary budget for this role is approximately $130,000 to low/mid $150,000 with limited flexibility based on qualifications and assessment (no guarantees).
Responsibilities
Design, configure, and deploy AI agents for customer self-service on voice and chat
Develop Retrieval-Augmented Generation from approved program content
Implement prompt engineering, topic routing, and safe escalation to a live representative
Configure AI guardrails for PII redaction, prompt-injection detection, denied topics, and content safety
Build contact-center flows, bots, and serverless functions
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