Responsible for managing the phone queue, monitoring the alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests for customers.
Compensation
This role is also eligible for a competitive benefits package... This position is Bonus eligible. Every employee is bonus or commission eligible
Responsibilities
Provide tier 1 technical support to troubleshoot customer/employee issues
Answer phones and respond to customer/employee requests
Respond to internal Helpdesk support tickets
Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy
Provide resolution or escalation for incidents as required by QTS Service Level Agreements
We are seeking a customer-focused Technical Support Specialist to join a high-volume Enterprise Service Desk team. This role serves as the first point of contact for users requiring technical assistance and is responsible for delivering exceptional support to employees, customers, and application users.
Compensation
The pay range for this position is $18.00 - $18.00/hr.
Responsibilities
Serve as the first point of contact for technical support requests, providing friendly and professional customer service
Respond to support requests received through phone calls, email, ticketing systems, and other communication channels
Assist users with password resets, account access issues, network connectivity concerns, and application support requests
Troubleshoot and resolve Level 1 technical issues related to Windows 11, Microsoft 365, user accounts, and other common IT systems
Support end users in accessing and utilizing business-critical applications and services
Requirements
Nice to have: Experience supporting Windows 11 environments
Nice to have: Experience supporting Microsoft 365 applications and services
Nice to have: Previous IT call center or service desk experience
Nice to have: Familiarity with ticketing systems and incident management processes
Nice to have: Experience supporting user account administration and password management
Provide technical support, manage service requests, and maintain security compliance for classified intelligence networks at Lackland Air Force Base.
Compensation
The pay range for this position is $38.00 - $38.00/hr.
Responsibilities
Provide customer interface and support for network accounts, web browsing, e-mail, word processing, spreadsheets, databases, presentations, photo editing, desktop publishing, scanning, and telephone services
Resolve and document IT problems using ticketing systems
Escalate issues to appropriate organizations
Support common user workstations and associated software
Build equipment and install at user desktops
Requirements
Bachelor's degree in Computer Science or related technical discipline
Responsible for advanced operational administration, maintenance, support, troubleshooting, and continuous improvement of the College’s enterprise infrastructure systems across on‑premises and cloud‑hosted environments, with a strong emphasis on Linux server administration and enterprise systems operations.
Compensation
Payband J (Start Rate: $44.48 per hour)
Responsibilities
Advanced Linux systems administration
Support and maintain Linux and Windows infrastructure services
Diagnose and resolve complex OS and networking issues
Provide senior level operational administration
Administer Microsoft 365 and cloud environments
Requirements
3 year diploma/degree in Computer Science Technology
Provide Tier 1 support for Epic patients, providers, and staff in a high-volume, patient-facing call center environment by resolving access issues, troubleshooting application concerns, managing tickets, and delivering excellent customer service.
Responsibilities
Support MyChart account activation, password resets, login issues, proxy access, and portal navigation
Assist patients with scheduling, eCheck-In, secure messaging, test results, and general portal workflow questions
Provide Tier 1 application support for Epic MyChart, Epic Care Link, and related Epic workflows
Troubleshoot technical and application-related issues received by phone, email, or other support channels
Document, track, update, and manage incidents through ServiceNow or similar ticketing systems
Technical Support SpecialistTEKsystems · Madison, US
Enterprise Systems AdministratorMohawk College · Hamilton, Canada
EPIC MyChart Service Desk AnalystUnitedHealth Group · Remote, US