Senior ServiceNow Developer/Infrastructure Engineer focused on ServiceNow platform, ITOM, CMDB, Discovery, and Service Mapping.
Responsibilities
Serve as the technical authority for driving coverage expansion, much gaps, and optimizing data quality across the CMDB, service mapping
Development of ServiceNow Discovery by expanding coverage, improving data quality, optimising discovery patterns and schedules, and driving automation across the CMDB
Maintaining Discovery, troubleshooting/resolving issues and also for Service Mapping of the Tyson portfolio
Collaborate with cross-functional teams to review performance analysis, capacity planning, and optimization of infrastructure systems
Implementing and maintaining security measures to protect infrastructure systems from potential threats and vulnerabilities
Lead enterprise adoption and continuous improvement of ServiceNow Hardware Asset Management (HAM) through discovery, CMDB governance, service mapping, and CSDM initiatives.
Responsibilities
Drive Discovery success and coverage across end-user compute and server environments
Own Discovery administration to ensure schedules, credentials, and MID Server infrastructure are optimally configured and running consistently
Identify Discovery gaps and write new or refined Discovery patterns to close them
Partner with internal IT teams to perform stockroom audits, ensuring physical inventory reconciles with system-of-record data
Identify and automate key stockroom activities (receiving, transfers, stock counts) to reduce manual effort and improve accuracy
Own the strategy, operating model, methodology and annual plan for operational resilience scenario testing
Lead the end-to-end design and execution of severe-but-plausible scenarios
Partner with business, technology, cybersecurity, third-party risk, facilities, crisis management, business continuity, data and control functions to develop credible, cross-functional scenarios
Ensure tests assess the full end-to-end service chain
Requirements
University degree or equivalent professional experience in business, risk management, technology, emergency management, security or a related discipline
Nice to have: experience within a large, complex and regulated financial institution
Nice to have: certifications such as CBCP, MBCI, ISO 22301, CRISC, CISM, PMP or recognized exercise-design / emergency-management credentials
Independent contractor role to serve as Child Sex Trafficking (CST) Navigator in Argentina, focusing on service mapping, professional training, multidisciplinary collaboration, and recovery planning to strengthen Argentina's national and provincial capacity to prevent child sex trafficking and protect victims.
Compensation
Compensation. Will be discussed during the interview process.
Responsibilities
Identify opportunities to strengthen Argentina's capacity to prevent CST and protect vulnerable children and survivors
Translate, localize, and promote NCMEC resources reflecting Argentine law and trends
Liaise with provincial lead agencies and the Federal Council for Human Trafficking to improve victim identification and referrals
Strengthen coordination among civil society, technology platforms, educators, and at-risk communities
Review regional CST resources and response capabilities with authorities and service providers
Lead the Major Incident Management team across shifts or operating windows, ensuring effective coverage, handovers, workload balancing, and adherence to agreed operating procedures.
Compensation
Salary: AUD 129,311– 142,018 Annual Gross
Responsibilities
Lead the Major Incident Management team across shifts or operating windows
Own day-to-day Major Incident operations for P1/P2 and selected high-priority incidents
Act as the operational escalation point for Major Incident Managers
Oversee Major Incident bridges, executive communications, escalation management, and stakeholder updates
Ensure incidents are accurately logged, categorized, prioritized, escalated, and maintained in ServiceNow or equivalent ITSM platforms
Requirements
Bachelor's degree or equivalent in Computer Science, Information Technology, or related field
Nice to have: Experience leading or supervising Major Incident, Incident Management, or IT operations teams
Nice to have: Experience in multi-supplier, SIAM, managed services, or large enterprise technology environments
Lead the implementation and maturation of Voya's enterprise Operational Resilience Framework, ensuring the organization can continue delivering critical services during disruptive events while minimizing customer and business impact.
Compensation
$136,560 - $168,560
Responsibilities
Lead implementation and ongoing evolution of the Operational Resilience Framework
Develop and execute a multi-year roadmap to embed Operational Resilience across the enterprise
Establish governance structures, operating procedures, standards, and performance metrics
Monitor program maturity and recommend capability improvements
Develop strong partnerships across business, technology, risk, compliance, legal, cybersecurity, third-party risk, and operations functions
Requirements
Bachelor's degree in Business, Risk Management, Information Technology, Finance, Operations, or related field
Lead large‑scale ServiceNow and ITSM transformation programs across multiple business units, designing enterprise ITSM strategy, roadmap, and implementation.
Responsibilities
Lead large‑scale ServiceNow and ITSM transformation programs across multiple business units
Design enterprise ITSM strategy and ServiceNow roadmap aligned to business and digital objectives
Conduct current‑state assessments and define future‑state service management operating models
Architect scalable ServiceNow solutions across ITSM, ITOM, SPM, HRSD, and GRC modules
Drive CMDB strategy, service mapping, automation, and platform governance frameworks
Requirements
Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field
Technical Architect with expertise in ServiceNow ITOM architecture and implementation to help drive ITOM transformation and platform strategy for global clients.
Locations (2)
Mumbai, Maharashtra, India
Noida, Uttar Pradesh, India
Responsibilities
Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management
Define and implement scalable CMDB architecture, governance frameworks, and data models
Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals
Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations
Design and implement Service Mapping solutions for business services and applications
Lead Engineer - CMBD, Discovery & IntegrationNewAstraZeneca · Chennai, India
Child Sex Trafficking Navigator, ArgentinaNational Center for Missing & Exploited Children · Buenos Aires, Argentina
Lead ConsultantInfosys · Sydney, Australia
ServiceNow - TNI Architect - Manger 3EY · Hyderabad, India