Support daily operations, stability, and continuous improvement of enterprise business systems
Translate business problems into system enhancements, change requests, and defects
Support daily use of benefits administration system by internal users and external customers
Triage defects, document and prioritize, monitor infrastructure, and coordinate code releases
Conduct testing, smoke testing, UAT, and production incident response
Requirements
Bachelor's degree in Information Systems, Management Information Systems, Information Technology, Computer Science, Business Administration or a related field
Nice to have: Agile product delivery models
Nice to have: experience with EIS insurance administration platform
Nice to have: experience with cloud-hosted infrastructure
Provides guidance and assistance in the development, implementation, and maintenance of organizational Information Technology policies and procedures related to Radiology and imaging systems.
Responsible for the day-to-day operation and administration of Picture Archiving and Communication Systems (PACS), including image workflow, archiving, auto-routing, prefetching, and related activities.
Collaborates with Radiology, Clinical, and Information Technology staff to optimize PACS performance and support quality patient care.
Communicates complex technical concepts effectively to customers, staff, leadership, and end users in an understandable manner.
Utilizes technical expertise, analytical abilities, and problem-solving skills to identify, troubleshoot, and resolve system issues.
Provide major application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, ensuring high availability and operational stability
Act as a Subject Matter Expert (SME) to business users, operations teams, and technology partners across global and local markets
Deliver technology initiatives including system enhancements, new functionality development, and ongoing application maintenance aligned with business objectives
Analyze business requirements, document end‑to‑end processes, and translate them into functional and technical specifications
Collaborate with business stakeholders, developers, QA, and infrastructure teams to design, build, test, and implement solutions
As a Risk Control Associate within the Network Performance Management team, you play a critical role in ensuring operational risk is effectively managed across our network of agent banks and financial market infrastructures.
Responsibilities
Proactively identify and assess operational risks related to service providers and agent banks
Manage escalations and drive resolution of service issues across operational teams
Build and maintain strong relationships with external providers and internal partners
Conduct service reviews and accurately assess risk, ensuring delivery of high-quality reports
Utilize thematic data analysis to improve provider performance through service scorecards
Leads the Billing and Cash Applications functions within Revenue Cycle Operations, ensuring accurate and timely claims generation, payment posting, charge entry, and cash reconciliation.
Compensation
The pay range for this position is $70000.00 - $97000.00/yr.
Responsibilities
Provide overall leadership, direction, and oversight for Billing and Cash Applications within Revenue Cycle Operations.
Ensure the accurate and timely generation and submission of claims to payers and other third parties.
Oversee the posting of payments, charge entry, and reconciliation of all cash activity to maintain accurate financial records.
Maintain and oversee payer enrollments to ensure proper setup, participation, and ongoing compliance with payer requirements.
Ensure adherence to organizational policies, regulatory requirements, and industry standards across all billing and cash application activities.
Supports delivery and improvement of consumer loan and credit card collection systems through analysis, testing, and coordination with business users, vendors, and Information Services.
Responsibilities
Engage with business users, technical resources, and vendors to gather and document requirements for collection system changes
Develop project design and business requirements for loan servicing systems
Create test plans and scripts, conduct regression testing, and identify defects
Act as liaison between business users, Information Services, and vendors during project lifecycles
Troubleshoot system issues and document resolutions
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