Provide Level 1 operational and system support for telephony and contact center environments, troubleshooting issues, incident management, and production support.
Compensation
This position offers a competitive compensation and benefits package designed to support your wellbeing, growth, and work–life balance. While specific benefits may vary by country and employee level, offerings generally include competitive salary opportunities, performance-based bonuses, comprehensive benefits, and ongoing training and development resources.
Manage high‑volume inbound and outbound calls, process orders, provide product information, and maintain service standards in a fast‑paced call‑centre environment.
Compensation
Competitive Salary + Bonus + Excellent Benefits
Responsibilities
Managing high‑volume inbound and outbound calls in a fast‑paced call‑centre environment
Processing and chasing orders across multiple channels, checking stock, availability and pricing
Providing timely updates on deliveries, product information and returns
Following set telephony standards, office procedures, and call‑handling expectations
Keeping product knowledge, promotions, and system processes up to date
The Adult Telecom Advanced Practice Clinician (APC) provides high-quality, patient-centered telephonic and virtual clinical care for adult patients during overnight hours, weekends, holidays, and other designated coverage periods.
Responsibilities
Evaluate and manage patient concerns through telephone and virtual encounters
Assess symptoms, determine acuity, and provide clinical recommendations using evidence-based guidelines
Facilitate appropriate disposition, including home care, urgent care evaluation, emergency department referral, or provider follow-up
Manage urgent, high-priority, and routine patient calls in accordance with department policies
Review and address abnormal laboratory and diagnostic results when assigned
Work directly with Google’s most strategic customers on critical conversational AI projects to help them transform their contact centers using Google’s Contact Center AI (CCAI) solution. Build conversational interfaces and virtual agents for customers.
Responsibilities
Build virtual agent solutions on Google’s core conversational AI platforms such as Dialogflow.
Work with customer technical leads, client executives, and partners to scope, manage and deliver successful implementations of contact center AI solutions becoming a trusted advisor to decision makers throughout the engagement.
Codify best practices into reusable methodologies and thought leadership assets with cross-functional teams.
Drive successful client outcomes by managing project scope, priorities, and stakeholder alignment.
Influence product evolution by advocating customer needs and resolving adoption challenges.
Requirements
Bachelor's degree in Computer Science or equivalent practical experience
Nice to have: Google Cloud certification as a Professional Machine Learning Engineer
Nice to have: Google Cloud certification as a Professional Cloud Architect
The Customer Care Specialist provides advanced customer service support for customer issues requiring additional research and coordination beyond frontline agents, working closely with Customer Service and Lab Operations to investigate order issues, support delayed orders, and facilitate accurate production flow.
Compensation
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.
Responsibilities
Support the resolution of complex and escalated customer issues
Review assigned cases to determine appropriate production, quality, or workflow actions
Communicate with customers as needed to provide status updates, timelines, and resolution information
Document customer interactions and maintain detailed records in the CRM platform
Assist in resolving customer issues within established service standards
Requirements
Bachelor’s degree in Business Administration or related field
Lead and manage the day‑to‑day operations of Security Benefit’s new in‑house Experience Center, translating strategic priorities into operational plans, ensuring compliance, and driving service quality across retirement and annuity products.
Compensation
Competitive salary and annual incentive bonuses to reward your contributions.
Responsibilities
Manage day‑to‑day Experience Center operations
Translate strategic priorities into operational plans and performance standards
Monitor service‑level goals and KPIs in real time
Lead, develop, and hold accountable a team of direct reports
Conduct regular performance reviews and development conversations
Requirements
Bachelor’s degree in Business, Operations, Finance, or a related field
Support the end-to-end roadmap for telephony systems spanning multiple functions throughout AbbVie OneHUB and own business requirements from intake and discovery through implementation and ongoing optimization.
Responsibilities
Partner with stakeholders across OneHUB functions to understand end-to-end telephony needs, workflows and customer journeys
Support development and ongoing management of a unified telephony roadmap
Own the end-to-end business requirements lifecycle, including intake, discovery, documentation, validation, traceability and change management
Maintain a consolidated requirements backlog and facilitate prioritization with business stakeholders and IT
Serve as the business subject matter resource for telephony capabilities and workflows, including call routing, interactive voice response, queue management and integration requirements with customer relationship management systems
Lead a team of driver recruiters to support Penske Logistics hiring across the US and Canada, ensuring compliance and a white‑glove candidate experience.
Responsibilities
Manage daily operations of Driver Hiring Specialists
Ensure efficient collaboration between Operations, HR and Recruiting
Maintain consistent recruiting processes
Oversee hiring, performance management, training and compliance
Conduct background and driving record reviews
Requirements
Bachelor’s degree or equivalent
Nice to have: prior experience with Penske hiring center
Nice to have: prior knowledge of internal Driver Hiring process
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