The Software Support Specialist provides software testing, application support, training, troubleshooting, and documentation for multiple business systems. This role partners closely with software development teams and internal customers to ensure applications meet business requirements, function as expected, and deliver a positive user experience.
Responsibilities
Test and validate developed software solutions to ensure functionality aligns with business requirements, specifications, and expected outcomes
Develop, document, and execute software test cases and testing scenarios
Identify, document, and communicate software defects, discrepancies, and testing results
Partner closely with software development and technical teams to communicate findings and support issue resolution
Compare expected versus actual testing results and provide clear documentation of identified variances
Requirements
Bachelor’s degree in Business, Information Technology, Computer Science, Management Information Systems, or a related field preferred
Nice to have: Contract Lifecycle Management (CLM) software
Perform independent compliance testing, monitoring, audit, and remediation validation activities across the enterprise.
Compensation
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
Responsibilities
Execute independent compliance testing, audit, validation, and monitoring activities in accordance with ICT methodology, standard operating procedures, and team leadership guidance.
Develop and execute audit and compliance testing procedures to assess the design and operating effectiveness of controls.
Perform risk-based validation of customer remediation and restitution activities, assessing accuracy, completeness, fairness, and timeliness.
Evaluate remediation milestones and validation tollgates, including scoping, population identification, calculation methodology, payment execution, and sustainability.
Conduct ongoing and quarterly monitoring of key compliance metrics, operational controls, and regulatory requirements.
Administer, configure, maintain, and support the NetDocuments cloud-based Document Management System for a law firm, ensuring optimal performance, security, and compliance.
Compensation
Salary : $120,000 - $135,000
Responsibilities
Administer and maintain the NetDocuments platform, including cabinets, workspaces, profiles, templates, and system settings.
Configure and manage security policies, user roles, groups, and access permissions.
Monitor system performance, troubleshoot issues, and implement solutions to ensure system reliability and availability.
Perform system maintenance, upgrades, and configuration changes as needed.
Provide technical support for NetDocuments users across the organization.
Develop, implement, and manage Ragle's quality control program across Texas heavy civil construction projects and asphalt plant operations.
Compensation
Pay: $105,000–$120,000 Annually
Responsibilities
Develop, implement, and manage Ragle's quality control program across Texas heavy civil construction projects and asphalt plant operations.
Lead, hire, train, and develop field Quality Control Engineers and Technicians, ensuring appropriate staffing across projects and plants.
Maintain required employee certifications, training records, and qualifications.
Prepare and maintain project-specific and plant-specific quality control plans in accordance with TxDOT specifications, contract requirements, and applicable standards.
Establish and oversee testing frequencies, inspection procedures, documentation requirements, and corrective action processes.
Requirements
Bachelor's degree in Civil Engineering, Construction Management, or a related field
Nice to have: TxDOT Hot-Mix Asphalt Level 2 certification
Nice to have: Professional Engineer (PE) license
Nice to have: Engineer-in-Training (EIT) designation
Nice to have: Experience establishing or managing quality control operations for a new asphalt plant
Inspect and verify construction materials delivered to the site for compliance with approved material submittals, project specifications, and applicable standards.
Review material approvals, certificates, test reports, and manufacturer documentation prior to acceptance.
Witness material sampling and testing activities in coordination with approved laboratories and contractors.
Maintain records of inspections, material approvals, test results, and non-conformance reports.
Identify and report non-conforming materials and monitor corrective actions until closure.
Requirements
Diploma or B.Sc. in Civil Engineering
Construction Technology
Materials Engineering
Nice to have: Knowledge of digital inspection and quality management systems
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