Operational owner of the day-to-day Knowledge process and AI-assisted content operations, focusing on ITSM, ServiceNow administration, and knowledge management.
Compensation
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
Responsibilities
Operational owner of the day-to-day Knowledge process and AI-assisted content operations.
Front-line partner to GSD and process peers to ensure knowledge appears at the point of need.
Co-administrator of the Knowledge dashboard; translate analytics into actions (synonyms, content fixes, experiments).
Functional and technical bridge between business stakeholders and the ServiceNow platform, designing, configuring, enhancing, and supporting solutions across CSM, MCO, and SOM.
Responsibilities
Translate customer service, asset management, contracts management, and entitlement-related requirements into scalable ServiceNow workflows, custom applications, and integrations
Partner with Sales, Field Service, Customer Care, Manufacturing, and other IT teams to improve customer experience, order accuracy, and service efficiency
Design and support integrations between ServiceNow and other systems, including Salesforce, on-premise applications, and databases
Configure and enhance CSM, MCO, and SOM modules
Build custom scoped applications using Flow Designer, Workflow Studio, Business Rules, Script Includes, UI Policies, Client Scripts, UI Builder / Workspaces, and Service Portal
Requirements
Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field
Nice to have: ServiceNow Certified Implementation Specialist – Sales and Order Management (SOM)
Nice to have: ServiceNow Certified Application Developer (CAD)
Nice to have: ServiceNow Certified Technical Architect
The ServiceNow Practice Architect provides senior technical leadership for a technical practice area, billable to projects and overseeing consulting/delivery management for solution based managed services.
Compensation
The pay range for this position is $148200.00 - $222400.00/yr
Responsibilities
Understand customer requirements and translate them into actionable tasks
Provide oversight, guidance, and mentoring to admin teams
Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget
Work with team leads on resource planning to staff approved projects
Provide input to technical resources sourcing strategies
Requirements
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
BA or BS degree in a related field
Certified Master Architect or Certified Technical Architect preferred
Support a large-scale ServiceNow AI Service Management transformation by translating business needs into AI-enabled ServiceNow use cases and requirements.
Compensation
The pay range for this position is $65.00 - $75.00/hr.
Responsibilities
Translate business needs into well-structured AI-enabled ServiceNow use cases and requirements
Facilitate complex stakeholder discovery and requirements workshops
Convert business needs into user stories, functional requirements, acceptance criteria, process/workflow diagrams, use cases, and backlog items
Work closely with business stakeholders, ServiceNow product owners, architects, developers, process owners, and AI teams
Senior ServiceNow AI Business Analyst supporting large-scale ServiceNow AI Service Management transformation.
Compensation
The pay range for this position is $65.00 - $75.00/hr.
Responsibilities
Lead and facilitate complex discovery sessions and requirements workshops with business and technology stakeholders
Translate high-level business requests and problems into clearly structured AI use cases, functional requirements, user stories, acceptance criteria, and detailed process and workflow diagrams
Develop and maintain a well-organized backlog of AI-enabled ServiceNow work items
Ask targeted AI-specific discovery questions to clarify business objectives
Define the decisions AI can assist with versus those it should make or execute autonomously
The IT Cloud Engineer – Engineering Platform Automation is responsible for designing, developing, operating, and continuously evolving Mayo Clinic's Engineering Front Door—a cloud-native digital platform that enables engineering self-service, cloud governance automation, AI-assisted guidance, reusable knowledge management, and workflow orchestration across the Hybrid Multi-Cloud ecosystem.
Responsibilities
Serve as the technical product owner for the Engineering Front Door platform.
Define and continuously improve the platform roadmap in partnership with the CCoE and Platform Engineering teams.
Design reusable platform capabilities that improve engineering productivity and customer experience.
Maintain platform reliability, performance, and operational excellence.
Design, develop, and support automated workflows for cloud engineering, governance, and platform engineering processes.
Lead the ServiceNow product roadmap for GBS+ and enterprise shared‑services functions.
Responsibilities
Own and maintain the ServiceNow product roadmap for GBS+
Work with business product managers, process owners, and service leaders to understand priorities
Turn business priorities into product capabilities, release plans, and a focused backlog
Maintain a clear view of committed work, new demand, dependencies, constraints, and risks
Guide the design of case types, service definitions, assignment models, work queues, case tasks, entitlements, and SLAs
Requirements
Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, Finance, Supply Chain, or a related field, or equivalent relevant professional experience
Nice to have: ServiceNow Certified System Administrator
Nice to have: ServiceNow Certified Application Developer
Nice to have: ServiceNow Certified Implementation Specialist in Customer Service Management
Nice to have: ServiceNow Certified Implementation Specialist in Customer Service Management
Senior Software Engineer focused on ServiceNow platform configuration, development, administration and operational support for Nike’s enterprise service management solutions.
Responsibilities
Configure and develop business rules, client scripts, script includes, UI policies and workflow logic
Design secure role-based access, configure data permissions
Build and manage integrations with third-party applications utilizing Web Services, Integration Hub and MID servers
Enhance & optimize core products such as ITSM, ITAM, ITOM, HRSD, CSM, Finance, Procurement
Build and customize ServiceNow portals, widgets, pages, and themes
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