Technical Account Manager responsible for building and maintaining strong relationships with enterprise customers, providing technical guidance, and overseeing troubleshooting and support for SOTI solutions.
Responsibilities
Develop and maintain strong relationships with enterprise customers
Develop and maintain SME-level knowledge for SOTI MobiControl and learn an additional SOTI One Platform product
Onboard enterprise customers, present benefits, establish processes, set up administrators, raise cases, and schedule regular cadence calls
Deliver quarterly business reviews including product roadmap
Provide ad-hoc technical consultancy, advice and guidance
Lead Microsoft Intune administration and engineering, including policy creation and management, application deployment, device compliance, and conditional access configurations.
Responsibilities
Lead Microsoft Intune administration and engineering
Use modern software engineering tools including VS Code, Gitlab, and Atlassian Suites for ticketing and documentation, development, and testing software
Implement and manage Microsoft Endpoint Manager (Intune + SCCM) for comprehensive endpoint management
Manage device enrollment, policy management, application deployment, compliance enforcement, and conditional access across the enterprise
Administer InTune AutoPilot for modern device provisioning and deployment
Requirements
B.S. degree
Nice to have: Scrum
Nice to have: Master’s degree in computer science or related field
Nice to have: CI/CD build pipelines for mobile targets
Support team member handling national and international veterinary practice customers via phone, providing assistance with easyVET software and technical issues.
Responsibilities
Answer phone inquiries about easyVET practice management software
Assist customers with technical and operating system level support
Configure, install, and administer Windows servers
Provide on-call emergency support outside business hours and weekends
Collaborate with team to resolve complex customer issues
Responsible for configuring, deploying, and maintaining virtual and physical servers, workstations, and network devices within the MACC‑TTE environment, ensuring integration, operation, testing, and security compliance.
Responsibilities
Configure and deploy virtual and physical servers, workstations, and small processor‑controlled devices within the MACC‑TTE
Operate, maintain, and develop infrastructure of the MACC‑TTE virtual and physical environments and integrate them into a cohesive environment
Assist with information assurance (IA) requirements
Requirements
Bachelor's degree in Network Engineering, Cybersecurity, Information Management, or related discipline