Support and deliver Service Management transformation initiatives across client environments, improving how Incident, Major Incident, Problem, Change and related practices operate.
Responsibilities
Assess existing Incident, Major Incident, Problem, Change and related operational practices
Identify process friction, unnecessary governance, repetitive work and opportunities for simplification
Own defined improvement initiatives from assessment through implementation and benefit tracking
Help shift Service Management measures from activity and volume toward stability, prevention, efficiency and business outcomes
Analyse incidents, recurring failures, work notes, monitoring events, changes and other operational data to identify problem candidates
Support and deliver Service Management transformation initiatives across client environments, improving how Incident, Major Incident, Problem, Change and related practices operate.
Responsibilities
Assess existing Incident, Major Incident, Problem, Change and related operational practices
Identify process friction, unnecessary governance, repetitive work and opportunities for simplification
Own defined improvement initiatives from assessment through implementation and benefit tracking
Help shift Service Management measures from activity and volume toward stability, prevention, efficiency and business outcomes
Analyse incidents, recurring failures, work notes, monitoring events, changes and other operational data to identify problem candidates
Lead the post-sale journey for Wing’s customers, driving onboarding, activation, and retention through data analysis, process improvement, and AI-powered tools.
Responsibilities
Own the onboarding pipeline from signed deal to fully live
Define and monitor activation and early-life health metrics
Measure and analyze retention and churn by segment
Conduct root-cause analysis using funnels, cohorts, and survival curves
Improve processes by mapping handoffs and running experiments
The role involves the design, development, testing, deployment, and support of custom solutions built around Microsoft Power Platform technologies for clients in the Accountancy and Professional Services sectors.
Locations (3)
Jammu, Jammu & Kashmir, India
Gurugram, Haryana, India
Delhi, Delhi, India
Compensation
Annual Bonus, Performance Bonuses
Responsibilities
Contribute to the development and enhancement of the flagship product, Practice Gateway.
Design, develop, and implement new features aligned with the product roadmap and client requirements.
Improve system functionality, scalability, usability, and performance through continuous optimisation.
Troubleshoot and resolve technical issues while maintaining high-quality delivery standards.
Lead operational strategy, planning, and execution for Apple’s livestream program, driving cross‑functional initiatives across business, production, and technical teams.
Responsibilities
Lead operational strategy, planning, and execution across the livestream program
Drive initiatives across business, production, and technical teams to ensure alignment, readiness, and successful delivery
Identify opportunities to improve processes and strengthen operational capabilities
Navigate organizational complexity and influence stakeholders across functions to get things done
The Epic PB Claims Application Architect leads the design, development, optimization, and long-term strategic direction of Epic Professional Billing (PB) Claims and related Revenue Cycle applications. This role provides technical expertise, architectural oversight, and strategic guidance to ensure solutions align with business objectives, operational needs, and organizational goals.
Responsibilities
Oversee Epic PB Claims system configurations, application architecture, module development, and overall system health.
Serve as the primary subject matter expert and trusted advisor for Epic Professional Billing Claims and related Revenue Cycle applications.
Collaborate with cross-functional teams, operational leaders, stakeholders, and vendors to evaluate business needs and design effective technical solutions.
Lead architecture, design, build strategy, workflow development, system enhancements, monitoring, troubleshooting, testing, and validation activities.
Serve as project lead for strategic Epic PB Claims initiatives, upgrades, optimizations, and enterprise-wide system enhancements.
Lead and manage multiple Cyber Incident Response document review projects, develop protocols, oversee quality, and drive business development for FTI Consulting’s Acuity team.
Compensation
Minimum Pay: $155,500
Maximum Pay: $226,500
Responsibilities
Assist in the leadership of all document review projects for Cyber Incident Response
Collaborate in the development of draft review protocol(s) for PII/PHI and/or Business Sensitive Information review
Collaborate in the development of QC/QA methodologies for CIR matters
Partner with Innovation and Consulting teams to build and document review workflows
Create and monitor timelines for completion of various phases of review
Requirements
J.D. required, and license to practice in a US jurisdiction (active and in good standing)
Customer Operations Lead – Onboarding & ActivationNewWing Assistant · Remote, China
Live Streaming Program Operations ManagerApple · Shanghai, China