Provide customer support via calls, chat, and email for Cartrack’s SaaS platform and related products.
Responsibilities
Handle customer inquiries through inbound calls, Line Official Account chat, and email support.
Provide initial support and user guidance for the company's applications, GPS vehicle tracking systems, dash cameras, and other related products and services.
Coordinate with relevant teams, such as IT and Technical Support, to resolve customer issues, monitor case progress through completion, and communicate updates and resolutions to customers.
Record and maintain accurate case information, including updates and actions taken, in the system.
Prepare and maintain case summary reports, including ticket volume, case status, resolution progress, and case closure results.
Requirements
Vocational Certificate in any related fields or higher education certificate
Acts as the primary interface between Amazon and business partners, providing operational support to merchants, addressing system issues, and improving processes.
Additional information: Salary range of $20 - $22/hour + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.
Responsibilities
Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support
Develop, maintain and execute processes that provide key services to users across chat and email channels
Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
Resolve unique situations and improve workflows to account for new or uncommon issues
Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues
Requirements
Nice to have: prior chat and/or email-based customer service experience in a B2C tech or financial services company
Lead Care Manager (LCM) develops personalized care plans, coordinates member services, and collaborates closely with members, families, and primary care providers to ensure timely access to care.
Locations (2)
Santa Cruz, California, United States
San Ramon, California, United States
Compensation
$25—$28 USD
Responsibilities
Interview members to assess medical and social determinants of healthcare gaps and provide education about their condition and medication, while developing individualized care plans.
Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
Maintain on‑going contact with members, via telehealth and in‑person visitation.
Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
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