Provide advanced technical support to customers, troubleshoot CDN platform issues, manage incidents, conduct root cause analysis, monitor services, maintain knowledge base, participate in 24/7 on‑call rotation, and drive process improvement.
Compensation
Salary Range: 28.000 - 33.000
Responsibilities
Provide advanced technical support to customers, troubleshooting and resolving issues related to our CDN platform.
Manage and resolve customer incidents, ensuring timely communication and resolution.
Identify and analyze recurring issues, influencing solutions to prevent future occurrences.
Conduct in-depth root cause analysis to determine the underlying cause of issues and help with the implementation of effective solutions.
Technical Authors at Canonical lead documentation efforts across engineering, business operations, and other parts of the company using the Diátaxis approach to elevate standards of technical writing.
Compensation
We consider geographical location, experience, and performance in shaping compensation worldwide. In addition to base pay, we offer a performance-driven annual bonus or commission.
Responsibilities
Create, maintain, and improve software and other documentation
Work with team members to help them make effective documentation contributions
Influence the development of Canonical products and services as an expert user
Engage with user communities to ensure that documentation meets their needs
Encourage and support community engagement and in contribution to documentation
Requirements
BSc/BA degree or equivalent
Nice to have: Deep technical domain knowledge
Nice to have: Open-source community leadership and management
Build across the stack: Design, implement, and ship features end-to-end — frontend UI, backend APIs, and the data layer — under the guidance of senior engineers.
Compensation
Paid internship (5 mil VND gross)
Responsibilities
Design, implement, and ship features end-to-end
Use AI coding agents and assistants as a default part of your workflow
Write clean, tested, maintainable code
Participate in code reviews
Follow the team's engineering standards for quality, security, and performance
Provide programming and analytical support for interdisciplinary projects using large-scale human datasets and genomics data within the Gerontology Bioinformatics Core.
Compensation
The hourly rate range for this position is $38.98-$43.53.
Responsibilities
Develop and document robust computational workflows, testing procedures, and production pipelines that support multi-omics analyses
Develop datasets, create tables, perform analyses, and otherwise participate in the production of publications in collaboration with other researchers
Give online and in-person technical demonstrations
Develop and run workflows using command line and high-performance computing clusters
Supports continuous improvements by maintaining currency with new technologies and leveraging the latest industry knowledge to continually develop skills, knowledge, and abilities
Requirements
Master's degree
MA/MS degree in Epidemiology, Biostatistics, quantitative social science, molecular genetics, or a related field
Build services, tools, apps or embedded software that support the autonomous fleet
Compensation
The monthly salary range for this position is $6,500 to $9,500. Compensation will vary based on geographic location and level of education. Additional benefits may include medical insurance and a relocation stipend.
Responsibilities
Build services, tools, apps or embedded software that support the autonomous fleet
Develop automation for testing, integration, telemetry or diagnostics
Improve the reliability, performance or observability of a production system
Work with senior software, firmware and hardware engineers, and present your project at the end-of-summer showcase
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