Data Operations Analyst responsible for incident management, data analysis, troubleshooting, root cause analysis, stakeholder communication, and documentation within a global B2B commerce platform.
Responsibilities
Perform triage, initial diagnosis, and impact analysis of data incidents
Conduct multi-level data analysis for data consistency and quality
Identify type and location of data issues in pipelines
Respond to bug reports in compliance with SLAs
Participate in war rooms and crisis responses as L2 support
Requirements
Bachelor's degree in Computer Science, Data Science, Information Technology, Engineering, or related field
Responsible for executing defined business processes and day-to-day workflows in line with client instructions and standard operating procedures (SOPs).
Responsibilities
Follow clearly defined business processes, workflows, and SOPs as instructed by clients or internal teams.
Complete assigned tasks within specified turnaround times and without errors.
Ensure accuracy, completeness, and consistency in data processing, transaction management, documentation review, and other work outputs.
Update trackers and logs regularly and accurately to reflect completed work.
Adhere to SLA timelines and comply with organizational and client-specific standards, policies, and procedures.
Requirements
Graduate in any discipline
Nice to have: Innovative, self-starter mindset
Nice to have: Demonstrated ability to work in a fast-paced environment
