Provide Tier III technical support for Todyl’s security platform, diagnosing and resolving complex networking, security, endpoint, and cloud issues for customers and internal teams.
Locations (3)
Atlanta, Georgia, United States
Denver, Colorado, United States
Augusta, Georgia, United States
Compensation
The anticipated base salary range for this position is $100,000-130,000 annually, with final compensation determined based on experience, skills, qualifications, and other job-related factors.
Responsibilities
Own complex support requests from triage through resolution, including customer communication, internal coordination, and follow-through.
Troubleshoot advanced networking, security, endpoint, and cloud issues across customer environments.
Assist customers and partners with platform usage, deployments, configuration conflicts, and product-related issues.
Serve as an escalation point for Tier 1 and Tier 2 engineers, guiding investigation paths and resolution strategy.
Partner with Engineering, Product, QA, and other internal teams to identify root cause, validate fixes, and improve the customer experience.
Technical Support Engineer - Tier IIITodyl · Atlanta, US+2 more