Providing remote IT support, handling system updates, troubleshooting, and business application support while maintaining high standards of IT service.
Compensation
Pay rate starts at $7.03 per hour and vary by experience and location.
Responsibilities
Resolve Workstation operating system issues of any kind
Printer issues of any kind
Standard business application support
Line-of-business application issues for common applications (SAGE ERP, QuickBooks)
Basic M365 Administration
Requirements
Nice to have: Experience with Managed Service Providers (MSPs)
Responsible for placing and expediting purchase orders and changing order to meet customer requirements for timely delivery of proper supplies and services. Provides additional support within the eProcurement team through Helpdesk Support.
Compensation
Base pay in range will be determined by applicant’s skills and experience.
Responsibilities
Placing and expediting purchase orders and changing order to meet customer requirements for timely delivery of proper supplies and services
Prepares purchase orders and changes orders associate with them
Troubleshoots all failed transactions
Escalates issues to correct BSL departments or higher levels within department
Reviews and analyzes transaction reports as required
Administer and maintain Microsoft Windows Server environments, Microsoft 365, Azure AD, Cisco and Ubiquiti networking equipment, Hyper‑V and Proxmox virtualization, Linux servers, and system/network security controls.
Compensation
Competitive Salary Commensurate with Experience
Responsibilities
Administering and maintaining Microsoft Windows Server environments
Managing Microsoft 365 administration
Administering Microsoft Entra ID (Azure AD)
Configuring and troubleshooting Cisco networking equipment
Configuring and troubleshooting Ubiquiti networking equipment
Requirements
College degree in Computer Science, Information Technology, or related field (preferred but not required)
Nice to have: CompTIA Network+
Nice to have: CompTIA Security+
Nice to have: Cisco CCNA
Nice to have: Microsoft Certified: Azure Administrator Associate
Provide technical support and assistance for all computer systems, hardware, and software, troubleshooting technical issues and supporting end-users.
Compensation
$20.00 - $25.00/hr
Responsibilities
Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
Perform remote troubleshooting through diagnostic techniques and pertinent questions, resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install, configure, and upgrade PC software and operating systems, including Windows 10, Microsoft 365, and other required applications.
Maintain daily performance of computer systems, assisting with hardware setup, and addressing issues related to peripherals such as printers, scanners, and video conferencing equipment.
Record events, problems, and their resolution in logs or helpdesk software such as ServiceNow and track inventory of equipment and spares.
Requirements
Associates degree in computer science or related field
Responsible for internal and external system audits, user provisioning, compliance with PCI, gaming, and SOX regulations, and maintaining security posture for the company.
Responsibilities
Maintain intimate knowledge of gaming regulations and internal controls
Perform internal/external system audits per policy and procedures
Perform proactive system audits to identify and resolve problems
Perform user provisioning and terminations
Conduct random PC security audits to ensure all security products are operating per approved policies
Ensuring the provision of end‑user support to the employees of all Shell companies in Turkey through a contractor team, and managing the end-user inventory across Shell Turkey.
Responsibilities
Responsibility for the IT Infrastructure(configuration procedures in terms of network, desktop, notebook) of all locations supported
Manage Local Helpdesk Support contract and resource in line with SLAs/Agreements
Responsibility for the installation (re-image) and second line support of PC’s in accordance with Shell global standards
Ensure SLAs and targets/KPIs are met for Desktop/End User operations with regards to local services and local helpdesk
Ensure SLAs and targets/KPIs are met for Managed Print Services contacts
Provide first‑level technical support to end users across all Timber Products facilities, handling desktop, printer, phone, and mobile device issues, and managing helpdesk tickets in a Windows environment.
Responsibilities
Receive and document user problem calls
Diagnose, troubleshoot and resolve end‑user issues
Use remote control software to resolve problems
Provide desk‑side support when remote support is impractical
Ensuring the provision of end‑user support to the employees of all Shell companies in Turkey through a contractor team, and managing the end‑user inventory across Shell Turkey.
Responsibilities
Responsibility for the IT Infrastructure(configuration procedures in terms of network, desktop, notebook) of all locations supported
Manage Local Helpdesk Support contract and resource in line with SLAs/Agreements.
Responsibility for the installation (re-image) and second line support of PC’s in accordance with Shell global standards.
Ensure SLAs and targets/KPIs are met for Desktop/End User operations with regards to local services and local helpdesk.
Ensure SLAs and targets/KPIs are met for Managed Print Services contacts.
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