Direct patient care provider licensed in Florida and/or Georgia, providing medical services under physician supervision.
Responsibilities
Obtains patient histories, performs physical examinations and/or diagnostic and therapeutic procedures, as well as orders, interprets, and evaluates diagnostic tests.
Formulates comprehensive health management plans for patients in collaboration with physicians, pharmacists, and other medical professionals to include progress notes, narrative discharge summaries, consults, etc.
Reviews, prescribes and/or recommends medications and treatments to patients
Provides timely and appropriate referrals to patients in need of further medical care and services
Educates and counsels patients/families regarding their health care, including routine health maintenance
Provide comprehensive patient service and support at Cleveland Clinic Indian River Hospital, facilitating positive patient experiences and managing registration, scheduling, insurance verification, and front‑end technology use.
Responsibilities
Provide proactive patient experience
Investigate, triage and resolve patient issues using HEART model
Create welcoming environment and interact with patients
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, record tracking, scheduling, arrival/departure desk activities and interpreter services
Support front‑end technology utilization
Requirements
High School Diploma or GED with two years experience
Provide direct patient care and support clinical operations in a primary care setting.
Locations (2)
Montgomery, Ohio, United States
Cincinnati, Ohio, United States
Compensation
This position qualifies for a $500 sign-on bonus with a 12-month commitment (external qualified candidates only).
Responsibilities
Demonstrates proficiency in the rooming process for adult and/or pediatric primary care including clinical procedures, immunizations, venipuncture, point of care testing
Follows protocols and policies for scheduling, clinical procedures and appropriate use of medical equipment
Provides accurate/complete documentation of clinical calls and patient rooming info as well as order entry, pending prescriptions
Addresses patient messages (phone, Mychart) in a timely manner and escalates patient issues as appropriate
Maintains knowledge of population health and participates in tactics to close gaps in care
Demonstrates proficiency in the rooming process for adult and/or pediatric patients, including clinical procedures, immunizations, venipuncture, point‑of‑care testing, and proper use of medical equipment while following all protocols and policies.
Provides accurate and complete documentation of rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks; addresses phone and MyChart messages promptly and escalates issues as needed.
Maintains knowledge of population health and embraces wellness, prevention, and chronic disease management; participates in strategies to close care gaps through pre‑visit planning, daily huddles, and communication with physicians.
Understands adult and/or pediatric preventive medicine schedules, including wellness visits, vitals, labs, immunizations, screening tools, and patient education; identifies and communicates care gaps, utilization, and chronic disease needs.
Participates in ongoing education such as Lunch and Learns and other training opportunities to support continued clinical development.
Requirements
Graduate of an approved technical, professional, or vocational program in Healthcare
Provides a comprehensive, proactive, and “Patients First” experience for our patients and visitors. Demonstrates outstanding customer service skills and uses evolving technology to manage a wide range of patient requests including appointment scheduling, patient registration, way-finding, answering general questions and meeting needs.
Responsibilities
Professionally investigates, triages, and resolves patient issues using the established HEART Model
Proactively assists patients to minimize patient issues
Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service
Proactively manages needs of patients and visitors in our waiting areas
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