Leads and manages a team of field engineers and portfolio of facilities or projects, overseeing planning, execution, performance, resource allocation, compliance, and continuous improvement.
Responsibilities
Leads and develops a team of field engineers by establishing priorities, managing performance, providing coaching and development, fostering engagement, and ensuring accountability for results.
Manages daily field service delivery in accordance with director-established priorities, SLAs, and operating standards.
Manages the assignment and scheduling of engineering resources across an assigned portfolio, balancing workload demands, identifying resource and capacity gaps, and recommending staffing or prioritization changes to ensure effective service delivery.
Coordinates implementation of field solutions, including network infrastructure, wireless systems, telecommunications, endpoint devices, structured cabling, physical security technologies, and related operational systems.
Serves as the first escalation point for complex operational issues, major incidents, service disruptions, and implementation challenges requiring cross-functional coordination and resolution.
Provide day‑to‑day troubleshooting and technical support for desktop, server, and network‑related issues, performing remote and onsite diagnostics and repairs, and participating in IT projects such as hardware upgrades, migrations, and network installations.
Responsibilities
Provide day‑to‑day troubleshooting and technical support for desktop, server, and network‑related issues
Perform remote and onsite diagnostics and repairs of hardware and software systems
Lead and participate in various IT projects such as hardware upgrades, migrations, and network installations
Ensure customer satisfaction by proactively identifying potential issues and resolving them efficiently
Document troubleshooting and resolution steps in our service management platform (ConnectWise or similar)
Lead the successful delivery of data center infrastructure projects across enterprise, hyperscale, and colocation environments.
Compensation
$67,496–$78,352 base, paid annually
Responsibilities
Develop and manage the daily execution plan for the on-site team, ensuring adherence to safety procedures and effective communication across teams.
Conduct firsthand inspections and quality checks of in-progress and completed work, intervening as necessary to ensure compliance with delivery standards.
Maintain accurate and detailed records of all completed tasks, work orders, and any issues or discrepancies identified.
Provide technical direction and coordinate with vendor teams to resolve operational issues or implement workarounds as required.
Ensure all vendor personnel follow applicable safety protocols, utilize appropriate PPE, and comply with local, state, and federal regulations.
Provide intermediate-level technical support for network and end-user technology across clinical, administrative, and regional locations.
Responsibilities
Provide intermediate-level support for assigned network connectivity, network hardware, end-user devices, peripherals, operating systems, and standard enterprise applications across clinical, administrative, and regional locations.
Install, configure, test, deploy, maintain, and replace network and end-user technology in accordance with established technical, security, and documentation standards.
Troubleshoot and resolve hardware, software, authentication, connectivity, and performance issues; identify recurring problems and coordinate corrective action with technical teams and vendors when needed.
Use the Service Management Platform to manage assigned incidents and service requests through resolution or coordinated escalation, maintaining accurate service records, and timely customer communication.
Provide customer support in person and remote channels, communicating technical information in clear, customer-focused language.
Support and maintain application interfaces, provide front-line technical support, and manage system operations for American Water employees and contractors.
Responsibilities
Maintain application and application interfaces inventory
Integrate new capabilities into project, product, and program management
Collaborate with other technology domains and business functions to develop innovative business solutions
Translate business strategy and goals into successful projects
Document problems and resolutions
Requirements
Associates degree in Information Systems or similar technology field
Field Service Technician role maintaining retail store technologies and computer systems, requiring significant travel within an assigned territory.
Compensation
this is a non-exempt, hourly role starting at $28.37/hr - flexibility will be required to work overtime and cover on-call coverage for evenings, weekends & holidays or based on client needs
Responsibilities
Operates in assigned territory and performs repairs and services on products
Install all equipment in new and/or remodeled sites without assistance
Handle all projects/installs without assistance
Perform maintenance on all supported equipment at field locations
Troubleshoot and fix complex problems over the phone with store personnel
Senior Regional IT Field Technician responsible for maintaining technology across 53 Burger King restaurants in South Carolina, North Carolina, and Georgia.
Compensation
Competitive base salary, based on experience.
Responsibilities
Troubleshoot and repair restaurant technology
Diagnose internet, network, cabling, router, switch, and connectivity issues
Support restaurant devices and technology platforms
Respond to service requests across the restaurant footprint
Oversee and coordinate network deployment projects and managed service engagements across multiple customer programs, ensuring timely execution, accurate status tracking, and proactive issue resolution.
Responsibilities
Oversee and coordinate multiple network deployment projects and managed service engagements throughout the project lifecycle
Create and manage project schedules, milestones, deliverables, and budgets
Manage incoming customer work requests, service tickets, and project assignments
Coordinate network deployment activities including fiber optic cabling installations, POP builds, network equipment installations, card and optic installations, equipment decommissions, and facilities networking services
Monitor SLO/SLA performance and initiate corrective actions
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