Lead the Intervention & Optimization Office for Digital Payments, orchestrating strategy, governance, and cross-functional coordination across West and Central Africa initiatives.
Responsibilities
Strategically align initiatives with WCA priorities
Create cross-team operating alignment
Orchestrate funding and resource requirements
Maintain integrated governance and executive reporting
Support client prioritization and sequencing
Requirements
Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred)
Nice to have: Good understanding of payment systems
Lead a pod of up to 10 Customer Relations Agents, driving quality, consistency and warmth of service, coaching, performance management and escalation handling.
Responsibilities
Lead your pod: Coach and develop a team of up to 10 Customer Relations Agents through regular 1-1s, call and chat listening, and real-time feedback.
Set the standard: Model heartwarming hospitality and hold your agents accountable to it in every interaction.
Own performance: Manage day-to-day performance against quality, productivity and Member satisfaction targets.
Handle escalations: Be the escalation point for complex or sensitive Member cases your team can’t resolve alone.
Develop your team: Run onboarding, training and ongoing skill development, including for agents who are new to the industry.
Lead people strategy and employee relations for Bergdorf Goodman’s high‑performance sales workforce, partnering with store leaders to drive talent, performance, and engagement.
Compensation
Salary Range $95,790 - $139,000*
Responsibilities
Partner with store leaders to align people strategy with business goals
Maintain presence on the selling floor and back‑of‑house
Translate business priorities into actionable people plans
Manage employee relations matters and complex ER situations
Support talent acquisition, performance management, and succession planning
Requirements
Bachelor’s degree in Human Resources, Business, Psychology, or a related field
Strategic People partner to store and regional leadership across Neiman Marcus and Saks Fifth Avenue in the West Region, providing counsel on talent, organizational effectiveness, leadership development, performance, and associate engagement.
Compensation
Salary Range $108,795 - $172,000*
Responsibilities
Serve as a strategic People partner across Neiman Marcus and Saks Fifth Avenue stores within the West Region
Provide proactive counsel and consult on organizational effectiveness, structure design, and changes in collaboration with business leaders and HR leadership
Positively influence and drive a diverse, inclusive, and engaged organizational culture
Provide proactive coaching, leadership development, and guidance to store leadership and managers
Collaborate with specialized groups and expert teams, including compensation, benefits, legal, associate relations, people technology, and people operations
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