Perform general office duties to support Sales & Marketing, prepare sales-related documents, and serve as a point of contact for clients, ensuring the 'Gold Standards' of The Ritz-Carlton are delivered.
Responsibilities
Perform general office duties (filing, sending emails, typing, faxing, copying)
As a local CDL Class B route representative, you will sell and deliver product, place orders, and merchandise to ensure our products are available on store shelves for grocery shoppers.
Compensation
$57000 - $59000
Compensation is a combination of base pay plus commission
Responsibilities
Place orders and drive additional sales by gaining display space and promoting new products
Merchandise product, maintain display space, and rotate product
Unload products, place product in the back room, and collect proof of delivery
Use handheld technology and sales software to complete daily work
Build in-store relationships and work effectively with co-workers in a fast-paced environment
Lead daily operations, supervise staff, manage cash, maintain store appearance, ensure compliance, and provide customer service in a cannabis retail environment.
German‑speaking Inside Account Manager driving new customer acquisition and revenue growth across the INFRA product portfolio.
Compensation
Competitive compensation package
Employee Stock Purchase Plan
Time Off & Wellbeing
30 days paid annual leave
Extra day off for your birthday
2 volunteer days per year
Premium healthcare, dental care, and pension insurance
On‑site gym and co‑funded Multisport card
Flexible working hours and hybrid work model
Free underground parking (including bikes and e‑scooters)
On‑site daycare
Responsibilities
Own and execute new customer acquisition strategies and expansion of existing customers
Act as the primary point of contact for existing partners, ensuring high satisfaction and long‑term value
Proactively identify upsell and cross‑sell opportunities within the installed base
Conduct customer presentations and product demonstrations in collaboration with Pre‑Sales
Tailor messaging to customer business needs and clearly articulate value propositions
This role manages the sales and sales support processes through other managers and their teams, over periods of 3 months to 1 year to ensure branch profitability and to meet business targets.
Responsibilities
Directs the implementation and execution of sales strategies to optimise sales operations and administration and maximise the support provided to the sales team to enable successful sales.
Develop a personal network of senior managers within the business sector and at relevant advisory and regulatory bodies.
Lead a cross-functional internal team to configure a very complex, high-value tailored or bespoke product-and-services solution.
Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
Develop and propose annual business plans for a given area or department.
Requirements
Grade 12 (Matric)
NQF Level 9 – Masters
Nice to have: Knowledge and exposure to Group Schemes / RMM
Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Carry out standard customer service activities and handle simple customer inquiries
Assess compliance with established standards and protocols for routine inquiries
Receive visitors and assist with various requests for information, referring more complex matters to colleagues
Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call
Interview the customer, following a multilevel sales script, to clarify the customer's requirements
Requirements
NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Customer Relationship Management / Account Management
Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
Sales Opportunities Creation
Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Performance Management
Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Operations Management
Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Promoting Customer Focus
Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Key Account Management
Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
Customer Relationship Development / Prospecting
Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
Budgeting
Track budgets and report variances to more senior colleagues.
Organizational Capability Building
Provide coaching to team members to develop their skills.
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Skills
Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling
Competencies
Builds Networks
Business Insight
Collaborates
Communicates Effectively
Customer Focus
Demonstrates Self-Awareness
Develops Talent
Drives Results
Education
Matriculation Certificate (Matric)
Closing Date
16 November 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Wellness program including access to mental health resources
internal learning & development programs
team member discount
access to Perkopolis, Goodlife
About Us:
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer
Job Overview
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.
Core Competencies and Requirements
Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.
Job Duties
Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.
Why you’ll love working here
Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!
Education, Training & Experience
2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.
Working Conditions
Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *
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