Field Service Technician responsible for diagnosing, repairing, and maintaining multifunction copiers, printers, and digital office equipment at client sites.
Compensation
$20–$25/hour based on experience
Annual bonus opportunity up to $1,000
Responsibilities
Diagnose and repair hardware issues with copiers, printers, and multifunction devices at customer locations
Perform firmware upgrades, driver installations, and equipment modifications
Manage a parts inventory in your company vehicle and dispatch service calls through our automated system
Set up and install equipment and accessories at client sites
Interact professionally with customers to deliver a great service experience
Requirements
Vocational/technical education helpful – A+ or Net+ certifications a plus
The IT Support Manager leads day-to-day IT support services across all Catholic Charities locations. This hands-on position supervises IT Support Technicians, manages help desk operations and site coverage, and provides technical support for end-user hardware, software, mobile devices, and related technology.
Responsibilities
Manage daily help desk operations and ensure timely, professional resolution of support requests.
Monitor ticket queues, response times, aging tickets, recurring issues, and service levels.
Provide hands-on Tier 2 support for hardware, software, Microsoft 365, printers, mobile devices, and connectivity issues.
Ensure support requests and resolutions are properly documented.
Identify recurring issues and recommend improvements to IT support processes.
Provide remote technical support for AeroVironment’s ARGUS perimeter intrusion detection system, including installation, maintenance, troubleshooting, and system administration.
Compensation
The salary range for this role is: $85,500 - $145,500
Responsibilities
Provide ongoing remote operational support for deployed ARGUS systems
Install, configure, upgrade, and validate ARGUS software on new and existing customer systems
Diagnose and resolve issues involving Linux OS, application services, databases, network connectivity, and custom applications
Serve as a technical point of contact for software-related operational issues at deployed customer sites
Administer Linux-based systems, including user accounts, permissions, services, and security patching
Requirements
Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Technology, or equivalent professional experience
Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Responsibilities
Providing day-to-day technical support to employees for hardware and software related systems
Responds to and diagnoses problems through discussion with users
Troubleshooting, fault rectification, and problem escalation
Providing effective and timely resolution of users’ problems, queries, or complaints
Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure
Provide technical support and troubleshooting for the City of Vernon's enterprise systems, including network infrastructure, servers, and virtualization, while ensuring high availability and performance.
Compensation
Hourly Rate:
46.09
Responsibilities
Provide technical support and troubleshooting for the City’s enterprise systems
Assist with service patches, system upgrades, and network maintenance tasks
Administer the City’s network and security infrastructure
Identify required updates and install software products
Provide emergency support outside regular business hours
A hands-on IT support role providing assistance to the Ashbourne site and remote workforce, covering everything from Microsoft platforms to specialist manufacturing and factory technology.
Responsibilities
Act as a first point of contact for IT support requests, both remotely and face-to-face.
Provide first and second-line support for desktops, laptops, printers, mobile devices and other IT equipment.
Troubleshoot and resolve hardware, software, network and user access issues in a timely and professional manner.
Install, configure and maintain Windows operating systems, Microsoft applications and business systems.
Support the setup of new starters, including user accounts, permissions, hardware and workstation configuration.
Review incoming product support tickets and customer emails, identify the affected feature, and organize requests by urgency, customer impact, and existing support guidance.
Confirm the customer's reported symptoms, product version, browser, and recent actions before choosing an appropriate troubleshooting path from approved product support resources.
Record customer context and interaction history in a CRM such as HubSpot, keeping entries factual, relevant, and useful for the next support contact.
Manage ticket status and troubleshooting notes in a support platform such as Zendesk, linking related requests and recording each action taken throughout the investigation.
Reproduce reported problems using approved test environments and stepwise checks of browser settings, product preferences, and installation steps without changing customer settings unnecessarily.
Requirements
High school diploma or equivalent
Nice to have: 1-2 years of product support experience
Provide IT support and maintenance for the Auburn Hills manufacturing plant, including server monitoring, backups, hardware/software troubleshooting, and inventory management.
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