Referso Jobs

Senior Lead Product Manager

Humana · Posted Nov 9, 2026

Open

Louisville, Kentucky, United States +9 more
Full-time · Senior
$126K–$174K per year
8+ years

Senior Lead Product Manager

Humana · Posted Nov 9, 2026

Open

Louisville, Kentucky, United States +9 more
Full-time · Senior
$126K–$174K per year
8+ years

Unified Communications Manager

Sentinel · Posted Nov 6, 2026

Open

Skokie, Illinois, United States +1 more
Hybrid
Contract · Manager
$58–$90 per hour
5+ years

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Lead the strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies within a 24/7 healthcare environment.

Locations (2)

Skokie, Illinois, United States
Warrenville, Illinois, United States

Compensation

$58.00 - $90.00 an hour

Responsibilities

Lead strategy and modernization of enterprise voice and collaboration platforms
Oversee technical teams, vendors, and budgets
Ensure highly available, secure, and compliant communication services
Drive digital transformation, automation, and AI-enabled solutions
Maintain mission-critical system reliability and operational improvements

Requirements

Bachelor's degree or equivalent relevant experience

Skills

enterprise communications

Enterprise Applications AI Integration Engineer

Colorado Public Employees' Retirement Association · Posted Nov 6, 2026

Open

Denver, Colorado, United States
Hybrid
5+ years

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Design, implement, and support AI-enabled capabilities and integrations across enterprise applications.

Responsibilities

Design, implement, and support approved AI-enabled capabilities
Evaluate business and operational processes to identify and implement AI-enabled solutions
Build trusted partnerships with business, technology, security, and vendor stakeholders
Resolve escalated incidents and perform root-cause analysis
Maintain concise, current, and reusable technical documentation

Requirements

Bachelor’s degree in technical field
Nice to have: enterprise SaaS
Nice to have: cloud platforms
Nice to have: identity platforms
Nice to have: cloud-native integration services

Skills

AI integration intelligent automation virtual agents agentic workflows prompt engineering AI governance frameworks

Head of IT Service Management

Cognita Schools · Posted Nov 6, 2026

Open

London, England, United Kingdom
On-site

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Lead and scale a global IT Service Desk and ITSM function, driving AI-enabled support and service excellence.

Responsibilities

Lead global Service Desk and ITSM teams
Build AI-enabled Service Desk with omni-channel support
Own ITSM framework and roadmap
Define KPIs, SLAs and XLAs
Partner with IT and business leaders

Requirements

Bachelor's degree in information technology or related discipline

Skills

ITIL ITSM AI automation virtual agents GenAI chatbots workflow automation KPI SLA XLA vendor management

Director of AI Strategy & Solutions – Global Contact Centre

SS&C Technologies · Posted Nov 5, 2026

Open

Basildon, Essex, United Kingdom
Hybrid

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Lead AI vision and strategy for a global contact centre, designing, implementing and governing AI solutions across voice, chat and digital channels.

Responsibilities

Own the AI vision and strategy for the global contact centre
Lead AI solution design, development and delivery
Identify, prioritise and deliver AI transformation opportunities
Lead AI technology selection and integration
Drive innovation through market intelligence and industry best practices

Skills

AI technologies conversational AI virtual agents agent assist knowledge automation intelligent routing analytics quality automation contact centre infrastructure telephony platforms

Senior Genesys Cloud PS Consultant (Genesys AI experience)

Miratech · Posted Nov 4, 2026

Open

Brampton, Ontario, Canada
Senior
7+ years

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Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.

Responsibilities

Leading discovery workshops and gathering, documenting, and prioritizing business requirements with stakeholders and contact center teams.
Assessing Genesys Cloud AI capabilities against business requirements and identifying platform limitations, configuration options, and integration gaps.
Designing AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents.
Configuring and testing Genesys Cloud features, building prototypes, proof of concepts, and validating the technical feasibility of proposed solutions.
Evaluating technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications.

Requirements

Nice to have: AI licensing
Nice to have: consumption models
Nice to have: total cost of ownership
Nice to have: KCS
Nice to have: KMI

Skills

Genesys Cloud CX Genesys Cloud AI

Senior Genesys Cloud PS Consultant (Genesys AI experience)

Miratech · Posted Nov 4, 2026

Open

Vaughan, Ontario, Canada
Senior
7+ years

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Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.

Responsibilities

Leading discovery workshops and gathering, documenting, and prioritizing business requirements with stakeholders and contact center teams.
Assessing Genesys Cloud AI capabilities against business requirements and identifying platform limitations, configuration options, and integration gaps.
Designing AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents.
Configuring and testing Genesys Cloud features, building prototypes, proof of concepts, and validating the technical feasibility of proposed solutions.
Evaluating technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications.

Skills

Genesys Cloud CX Genesys Cloud AI knowledge bases Architect bot flows

Senior Genesys Cloud PS Consultant (Genesys AI experience)

Miratech · Posted Nov 4, 2026

Open

Mississauga, Ontario, Canada
Senior
7+ years

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Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.

Responsibilities

Leading discovery workshops and gathering, documenting, and prioritizing business requirements with stakeholders and contact center teams.
Assessing Genesys Cloud AI capabilities against business requirements and identifying platform limitations, configuration options, and integration gaps.
Designing AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents.
Configuring and testing Genesys Cloud features, building prototypes, proof of concepts, and validating the technical feasibility of proposed solutions.
Evaluating technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications.

Requirements

Nice to have: AI licensing
Nice to have: consumption models
Nice to have: total cost of ownership
Nice to have: KCS
Nice to have: KMI

Skills

Genesys Cloud CX Genesys Cloud AI

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