- Columbus, Ohio, United States
- On-site
- Full-time · Manager
- $36–$38 per hour
Manages and supports Customer Service Agents, Operations Agents, and Skycaps to ensure work is done safely and on time, solving problems, and responding to customer questions.
Compensation
Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Responsibilities
- Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
- Respond to and resolve Customer questions, requests, or complaints
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
- Meet or exceed performance goals through effective decisions
- Assign and track Agents for training compliance
Skills
Benefits
- Fly for free as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- 401(k) Company match contribution of up to 9.3%
- 3% Short Term Incentive (STI) bonus
- Potential for annual profit-sharing contribution
- Competitive health insurance