Responsible for maintaining cleanliness and appearance of public and guest areas in a hotel, including general and deep cleaning tasks, supply management, and guest service support.
Responsibilities
Perform general cleaning duties in public areas, storage areas and administrative areas
Clean rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center
Supply own cleaning cart with appropriate supplies for shift
Ensure work areas are clean when finished
Be knowledgeable about the hotel and answer guests inquiries and requests
The Guest Reception Supervisor is responsible to orchestrate and expedite the registration and checkout process at the Front Desk. Oversee the daily operation of the Front Desk.
Responsibilities
Greet guests upon arrival with a warm and sincere welcome and escort them to their rooms
Register guests into the computer, verifying reservation, address, and credit information
Accept payment for guests’ accounts both at the time of registration and at checkout
Maintain a house bank and make a deposit and accurate report of receipts daily
Supervise, coach, and mentor the Guest Reception Agents ensuring the correct sequence of events for proper registration and checkout of guests
Requirements
High school or equivalent education required
Nice to have: two years hotel front desk experience
Responsible for cleaning, sanitizing, and storing all kitchen and dining utensils and equipment at the resort, operating dishwashing machinery, maintaining hygiene standards, and assisting service teams to meet guest expectations.
Responsibilities
Clean and sanitize all china, glassware, silverware, flatware, pots, and pans
Operate commercial dishwashing machine and maintain a hygienic working environment
Ensure all food and beverage outlets have necessary items and sufficient racks
Attend to spills and breakage immediately
Sanitize kitchens and food preparation areas
Requirements
High school or equivalent education
Nice to have: Prior hospitality or restaurant experience
Nice to have: Safe Server Alcohol & Food certification
The Kitchen Supervisor is responsible for opening and closing duties, preparing ingredients, cooking food according to standards, and supervising kitchen staff to ensure quality and consistency.
Responsibilities
Complete opening and closing duties including setting up supplies and tools
Clean all equipment and areas, locking equipment doors
Set up, stock, and maintain work areas
Prepare ingredients for cooking, including portioning, chopping, and storing food
Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist
Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hiring and training new sales and service associates and maintaining liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments.
Responsibilities
Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
Scheduling/managing the front desk team.
Working with the other departments to create a clean transition in communications.
Address all guest concerns and ensure follow up is complete
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
Escorts guests to their tables and presents the menu to them
Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets company standards
Perform a variety of duties, which may include refilling beverages, setting tables, and cleaning eating/serving areas
Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, preparing food for the To-go areas, and properly cleaning and filling table condiments
Requirements
High school or equivalent education required
Nice to have: Food service experience
Nice to have: Customer service experience
Nice to have: Safe Server Alcohol & Food Handlers certification
Guest Services ManagerZMC Hotels, LLC · Independence, US