Provide Level 1 and Level 2 end user software and hardware support for Costa Rica Share Service Center. Document requests, incidents and user queries, and monitor solution processes. Provide basic training and operational services to endusers. Also configuration, operation, and maintenance of End User Technology hardware, OS and software.
Responsibilities
Contribute with Technical Support to walk up customers at a TechBar
Level 2 support of conference room technology (Audio/Visual kits)
Deliver new new equipment (laptops & accessories) within agreed service levels
Proactively identify and complete projects that add value to the department and/or our customers
Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)
Requirements
Associate's degree in a relevant field or equivalent experience
Provides collegewide technical/network support while serving as an on-going technical resource, providing expert diagnostics and maintenance of computer hardware, software and network issues.
Responsibilities
Provide expert diagnostics and maintenance of computer hardware, software and network issues
Support software, hardware, network and peripheral devices in the academic unit
Assist in administrating fixes and design modifications to workstations, and printers or other peripherals
Perform regular cleaning and upkeep of computers, printers, and surrounding workspaces
Monitor supplies, maintain inventories, and ensure timely inspection/repair of computers and printers
Senior Support Engineer in the Healthcare Support team, responsible for investigating and resolving software-related issues escalated from first-line support.
Responsibilities
Investigate and resolve customer software and application support issues
Take ownership of escalated support tickets and manage cases to resolution
Work directly with customers to understand issues and provide guidance
Use remote access tools to investigate and resolve issues within customer environments
Works with vendors and supervisors and may order hardware including laptops, desktops, MDTs, VDI environments, printers, mobile mounting equipment, modems, antennas, and network equipment for employees in a geographical region or corporate locations.
Supports the use and rollout of computer images and configurations to maximize productivity and reliability.
Pulls reports and assembles documentation to provide support for hardware and software upgrades and enhancements.
Provides first level trouble shooting and incident resolution.
May establish and or maintain wireless communications for field users including WMR, Handheld devices and Modems.
Requirements
Bachelor's degree in IT
High school diploma or General Equivalency Diploma (GED) with two years related experience
Manage helpdesk functions and provides technical support to workstation users, responsible for all aspects of technical support from the workstation up to and including servers, software, and network components, and lead IT projects.
Responsibilities
Maintaining software and hardware systems that support the organization’s internal users
Solve routine and unusual problems and provide feedback to internal teams
Develop a good understanding of the organization’s ERP/MRP software and assist users with issues
Help improve workflows and create documentation for processes and procedures
Monitor mission critical software hardware systems availability and reliability
Provide essential, hands-on technical support to attorneys and professional staff, ensuring efficient and effective resolutions for all hardware and software issues.
Compensation
The anticipated pay range for this position is as follows: $26.97 - $36.49 per hour. The compensation for this position may include overtime and a discretionary year-end merit bonus based on performance.
Responsibilities
Field incoming support requests from end-users via telephone, email, and the Service Desk system
Provide on-site and remote support to end-users for network, hardware, printer, and application issues
Perform hands-on support at the desktop level, including imaging, configuring, and deploying systems, installing and upgrading software, installing hardware, and managing data backup and restore operations
Manage the daily setup and support for conference rooms, including audio-visual (AV) equipment and video conferencing systems like Zoom and Microsoft Teams
Perform preventative maintenance, including the checking and cleaning of workstations, printers, and peripherals
Senior Application Specialist to strengthen the Customer Success team in Italy, providing technical consulting, support, training, and product feedback for Cadmatic Projects.
Locations (2)
Piacenza, Emilia-Romagna, Italy
Italy
Compensation
For this role, the annual gross salary consists of a fixed component of approximately €42,000–€46,200 and an additional variable component of up to €7,200–€7,920, bringing the total on-target earnings (OTE) to €49,200–€54,120 per year.
Responsibilities
Act as the primary technical consultant for customers
Provide advanced technical support for key customers and complex projects
Plan and deliver advanced training and help customers make effective use of Cadmatic Projects
Build and maintain long-term relationships with key customers
Bring customer needs, feedback, and market insights to Product Development
Requirements
Bachelor’s or master’s degree in engineering, computer science, or related technical field
E
Endpoint Support Technician
Expert In Recruitment Solutions · Posted Nov 11, 2026
The IT Support Specialist Level II is a role that combines technical expertise with leadership and problem-solving skills. They are responsible for providing more advanced technical support, troubleshooting complex issues, and often serve as mentors within the IT support team to the Level I agents.
Responsibilities
Provide advanced technical support and expertise to resolve complex IT issues, including hardware and software problems, and system errors
Troubleshoot and resolve escalated support tickets from Level I
Act as a mentor to IT support specialist Level I Agent
Record, troubleshoot, escalate and follow-up with end-users regarding IT support matters
Contribute to the creation and improvement of support documentation
Requirements
Associate's Degree in Computer Science, Information Technology, or a related field
Bachelor's Degree in Computer Science, Information Technology, or a related field
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