The IT Service Management (ITSM) Senior Process Coordinator provides strategic oversight and stewardship of assigned IT Service Management processes to ensure they operate reliably, efficiently, and in alignment with organizational and regulatory expectations.
Compensation
Senior ITSM Process Coordinator $44.73 - $61.58
Responsibilities
Own and govern assigned ITSM processes by ensuring alignment with organizational standards, risk tolerance, and service objectives.
Serve as the escalation point and process authority during high-impact scenarios such as emergency changes.
Facilitate key governance forums – including CABs, PIRs, and process reviews – while representing the process in audits and leadership discussions to maintain consistency, accountability, and operational integrity.
Lead the design and re-engineering of assigned ITSM processes by defining current state and future state workflows, establishing process standards, controls, integration points, and governance requirements aligned with ITIL and organizational objectives.
Translate business, clinical, and operational needs into clear process and workflow designs; and ensuring strong alignment across interconnected practices such as Incident, Change, Problem, Request, Release, Knowledge, and Application Portfolio Management.
To support the design, implementation, and continuous improvement of Application Portfolio Management (APM) capabilities within the ServiceNow platform and advance enterprise CMDB strategy.
Compensation
$60 - $70/hr
Responsibilities
Partner with the CMDB Practice Owner to support development and execution of a multi-year CMDB and APM transformation roadmap.
Support establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks.
Drive adoption and operational use of ServiceNow APM capabilities across IT and business domains.
Align application and service data strategies with enterprise architecture, cybersecurity, and operational needs.
Develop and maintain a comprehensive inventory of business applications within ServiceNow APM.
The Senior Platform Engineer is responsible for the engineering, governance, performance, and continuous evolution of Marathon Petroleum's ServiceNow platform.
Locations (2)
Findlay, Ohio, United States
San Antonio, Texas, United States
Compensation
The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.
Responsibilities
Identifies performance bottlenecks, conducts root cause analysis, and proposes and implements solutions to enhance the ServiceNow platform health, reliability, scalability and resource utilization.
Establishes engineering standards, performance and health benchmarks, platform KPIs, conducts capacity planning, and collaborates with other teams.
Collaborate with Architecture, Cybersecurity, IAM, and Infrastructure teams to ensure platform alignment with corporate standards.
Leads platform upgrades, release management, feature adoption strategies and system backup planning.
Leads the design of disaster/system recovery and testing.
Lead and define enterprise platform strategy, modernization, and operations for a healthcare technology organization.
Compensation
For this US-based position, the base pay range is $152,163.00 - $289,353.75 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Responsibilities
Define the enterprise platform strategy and multi-year roadmap aligned with business and client priorities.
Translate business objectives into technology investments, capabilities, and measurable outcomes.
Drive modernization, simplification, automation, and innovation to improve agility, productivity, and business performance.
Lead platform modernization, cloud enablement, infrastructure-as-code, automation, and reusable platform capabilities.
Establish SRE practices, including SLIs, SLOs, resilience, availability, capacity, and disaster recovery.
Requirements
Bachelor's degree in Computer Science, Engineering, or a related field
Lead the warehouse support function, managing technical incidents, driving proactive system improvements, and fostering cross‑departmental collaboration.
Compensation
Profit‑related bonus - based on company performance
Management share options
Responsibilities
Lead and coach technical support teams
Manage incident response and ticket workflows in ServiceNow
We are seeking an experienced F5 Administrator to support enterprise application delivery, security, and load balancing across on-prem and cloud environments. This role will focus on designing, implementing, and optimizing F5 BIG-IP and F5 Distributed Cloud (XC) platforms.
Responsibilities
Configure and manage F5 BIG-IP (LTM, APM, WAF/ASM, DNS/GTM) for application delivery and security
Build and maintain virtual servers, pools, health monitors, and traffic policies
Develop iRules and automate configurations using Ansible, Terraform, and REST APIs
Manage SSL/TLS configurations and certificate lifecycle
Implement and tune WAF, bot defense, and DDoS protection policies
Requirements
Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or related field
Senior ITSM Process CoordinatorNewFranciscan Health · Remote, US
Product Support Manager - Warehouse TechNewNext Plc · Pontefract, United Kingdom