Senior technical and functional expert for Epic Cadence, Prelude, Grand Central, and patient access tools. The role leads design for complex scheduling, registration, and patient flow workflows and guides/mentors other analysts.
Compensation
Pay Range: $89,356.80 - $136,052.80
Responsibilities
Lead the design of complex access functionality across Cadence, Prelude, and Grand Central, including enterprise scheduling standards, centralized scheduling, registration and coverage strategy, and patient flow and bed management.
Set build standards, review the build of other analysts, and make design recommendations to access leaders.
Lead the strategy for front-end revenue and patient self-service tools, including eligibility, estimates and good faith estimates, referrals and authorizations, self-scheduling, and digital check-in.
Partner with revenue cycle leaders to reduce registration-related denials.
Lead access testing strategy, provider template build, and future appointment conversion planning.
Support customers in applying Sartorius Incucyte portfolio, providing technical consultation, training, and troubleshooting across the North of England, Scotland and Ireland.
Review incoming product support tickets and customer emails, identify the affected feature, and organize requests by urgency, customer impact, and existing support guidance.
Confirm the customer's reported symptoms, product version, browser, and recent actions before choosing an appropriate troubleshooting path from approved product support resources.
Record customer context and interaction history in a CRM such as HubSpot, keeping entries factual, relevant, and useful for the next support contact.
Manage ticket status and troubleshooting notes in a support platform such as Zendesk, linking related requests and recording each action taken throughout the investigation.
Reproduce reported problems using approved test environments and stepwise checks of browser settings, product preferences, and installation steps without changing customer settings unnecessarily.
Requirements
High school diploma or equivalent
Nice to have: 1-2 years of product support experience
Lead the steady‑state delivery of Application Management Services across a diverse Business Services Applications Portfolio.
Compensation
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $92,408 – 171,125. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
Responsibilities
Own day‑to‑day delivery of application support services across the Business Services portfolio.
Balance service priorities across applications with different business criticality, support models, technology maturity, ticket volumes, and lifecycle stages.
Ensure achievement of agreed SLAs, KPIs, service quality targets, and contractual commitments.
Manage Incident, Problem, Change, Request Fulfillment, and Release Management processes across the portfolio.
Monitor production stability, critical incidents, recurring issues, aged backlog, and service risks.
Requirements
Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
Deliver impactful product demonstrations and customer training, partner with regional sales teams, provide expert application, product, and software support, advance sales opportunities through technical qualification, and ensure technical excellence and continuous improvement.
Locations (2)
Barcelona, Catalonia, Spain
Madrid, Madrid, Spain
Compensation
This job is also eligible for bonus/incentive pay.
Responsibilities
Deliver impactful product demonstrations and customer training that communicate value and accelerate opportunity conversion.
Partner with regional sales teams to align account planning, pipelines, and commercial execution.
Provide expert application, product, and software support throughout the customer journey.
Advance sales opportunities through technical qualification, tailored imaging solutions, workflows, and high-quality application content.
Ensure technical excellence and continuous improvement by maintaining demo readiness, resolving issues, applying DBS principles, and aligning activities with commercial priorities.
Trade Floor Support Analyst (Front Office Trading Systems & Market Data)
Provide immediate technical assistance to traders and front-office personnel, resolving issues affecting trading applications, workstations, and market data services.
Compensation
Contract Duration: November 30, 2026 - November 29, 2027
Responsibilities
Provide immediate technical assistance to traders and front-office personnel, resolving issues affecting trading applications, workstations, and market data services.
Troubleshoot Bloomberg, Reuters, ICE, and other financial market data platforms to maintain reliable access to trading information.
Monitor the availability and performance of trading technology, identifying potential disruptions before they significantly affect business operations.
Collaborate with application support, infrastructure, and networking teams to investigate and resolve complex incidents.
Systems Analyst – Store Operations responsible for maintaining business processes and systems impacting Store Operations technology landscape such as Point of Sale.
Bachelor’s degree or higher in Materials Science, Physics, Engineering, Chemistry, Metallurgy, Electronics, Pharmaceutical Sciences, or a related technical discipline.
Project Manager - AMS - REMOTENewNTT DATA Services · Plano, US
Trade Floor Support Analyst (Front Office Trading Systems & Market Data)NewAxiom Path · New York, US
Analyst, Systems - Store OperationsNewFamily Dollar · Chesapeake, US