Provides senior technical oversight on the Service Desk, leading a team of Level 1 Engineers in resolving complex incidents and driving continual improvement.
Responsibilities
Act as the primary technical escalation point for complex, high‑impact, or recurring incidents
Lead technical diagnosis to identify root cause and coordinate resolution activity
Identify patterns and trends that require problem management or service improvement
Provide day‑to‑day technical coaching to Level 1 Engineers and Service Desk Analysts
Support onboarding and technical upskilling of new or developing team members
Apprentice supporting data centre operations for AWS Infrastructure Services, diagnosing and resolving technical issues, installing hardware, and maintaining system reliability.
Locations (2)
Hemel Hempstead, England, United Kingdom
London, England, United Kingdom
Responsibilities
Diagnose and resolve technical issues across servers, networks, and power systems
Respond to and prioritise trouble tickets
Install and set up server racks
Replace hardware components safely
Monitor system performance and contribute to preventative maintenance
Requirements
Minimum 5 GCSEs (or equivalent) at grade 4 (C) or above, including Maths and English
Nice to have: Hands‑on practical mindset
Nice to have: Logical problem‑solving
Nice to have: Customer‑first mindset
Nice to have: Attention to detail
Skills
D
Assistant Manager I Security Information and Event Management (SIEM)
Monitor security alerts and events from various sources through SIEM, performing triage, investigation, and incident response to identify potential security threats.
Locations (3)
Bengaluru, Karnataka, India
Mumbai, Maharashtra, India
Navi Mumbai, Maharashtra, India
Responsibilities
Monitor security alerts and events from various sources through SIEM.
Perform initial triage and classification of incidents and handling to alerts escalated by L1s.
Investigate alerts to identify potential security incidents.
Escalate confirmed incidents to SOC L2 Analysts and/or Incident Response Team.
Document incident details, actions taken, and resolution steps in the incident management system.