- Cleckheaton, West Yorkshire, United Kingdom
Field Services Engineer responsible for providing first and second line support to clients, managing incidents, troubleshooting hardware and software, and ensuring service level agreements are met.
Responsibilities
- Provide 1st/2nd line support to clients via phone or on site
- Respond to alerts and troubleshoot issues
- Diagnose incidents and resolve or escalated to 3rd line
- Promote technical standards and customer support excellence
- Support physical/virtual servers, network, security systems, desktop environments, remote access, mobility solutions, telephony, and business applications
Requirements
- Nice to have: VIP Support
- Nice to have: Hedge Fund/Asset Management/Wealth Management Onsite Support
- Nice to have: AD/Group Policy
- Nice to have: MS365/Exchange
- Nice to have: Windows Troubleshooting