Provide Level 2 deskside and remote technical support for employees across multiple office locations and remote environments.
Compensation
Expected Compensation Range for Role: Approximately $65,000-$80,000/year.
Responsibilities
Provide Level 2 deskside and remote technical support for employees across multiple office locations and remote environments.
Respond to incidents and service requests received through ticketing systems, phone, chat, and email, ensuring timely resolution in accordance with established service level agreements (SLAs).
Troubleshoot and resolve escalated issues related to Windows 11, macOS, Microsoft 365, Active Directory, Entra ID, and other enterprise technologies.
Deliver high-touch support to executive and VIP users, ensuring prompt resolution of technical issues and minimal disruption to business operations.
Participate in an on-call rotation to provide after-hours support for critical incidents and designated VIP users.
Requirements
Nice to have: ServiceNow
Nice to have: remote monitoring and management (RMM)
Desktop Support Technician providing 100% deskside support on site in Santa Ana, CA, handling Windows desktop installation, configuration, and troubleshooting for end users.
Compensation
HOURLY PAY RATE: 20-25$/HR
Responsibilities
Assist in software and hardware life cycle management including research, packaging, quality assurance, and deployment preparation
Set up new users including desktop configuration, email, LDAP, VPN accounts
Support employees with desktop, laptop, and account issues
Troubleshoot software issues on employees' desktops/laptops
Provide off‑hour support as needed
Requirements
Associate's degree in a technical field such as computer science, computer engineering or related field
Provide desktop support and field services in a healthcare setting, troubleshooting hardware and software issues, managing tickets, and delivering customer service.
Compensation
The pay range for this position is $18.00 - $25.00/hr.
Provide audiovisual and technical support to executives at Applied Materials in Santa Clara, ensuring conference rooms and devices are set up and managed.
Compensation
The pay range for this position is $35.00 - $40.00/hr.
Responsibilities
Providing support to the executives at Applied Materials in Santa Clara
Responsible for conference room support and devices set up and management
Endpoint Computer Refresh Analyst to support a large-scale hardware refresh initiative in Columbus. This is a hands-on role involving endpoint technology, device deployments, troubleshooting, and working directly with end users.
Compensation
$35.00 - $45.00/hr
Responsibilities
Prepare, image, configure, test, and deploy laptops and desktops.
Manage Windows endpoints using Microsoft Intune and SCCM / Configuration Manager.
Support Windows 10/11 hardware refreshes and workstation swaps.
Apply required security policies, applications, and device configurations.
Troubleshoot hardware, software, profiles, peripherals, and connectivity issues.
Assist the Asset Analyst in resolving end-user and management issues, providing technical support for Microsoft, Adobe, and other business applications.
Compensation
Pay range: $21.00- $25.00/HR
Responsibilities
Collaborates with team members on troubleshooting
Responds to and follows up with service desk tickets via phone, email, chat, and in person
Assists with investigations and implementation of solutions to technical issues for end-users
Installs, documents, and troubleshoots desktop software for production staff
Shadows and assists End User Services on problem management
Requirements
Pursuing a bachelor’s degree in information technology, computer science or another related field
Seeking a qualified Desktop Support Technician to provide onsite support, troubleshooting endpoint incidents, and managing device lifecycle operations.
Compensation
The hourly rate for this position is between $21.00 - $28.00 per hour, unless local minimum wage is higher.
Responsibilities
Troubleshoot, diagnose and resolve endpoint incidents, including physically broken / inoperable devices
Build, configure, and test systems using approved hardware configurations and software images
Deskside Support TechnicianNewPure Industrial · Toronto, Canada
Desktop Support TechnicianTEKsystems · Santa Ana, US