Front Office Representative for a Cardiology Clinic, responsible for phone support, scheduling, patient check‑in/out, insurance verification, and front‑desk operations.
Responsibilities
Answer phone calls and route them to appropriate staff
Schedule patients, appointments, and procedures
Manage physician clinic schedules
Welcome patients and explain services, payment categories, and billing procedures
Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues
Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment
Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team
Provide ongoing education to employees regarding new policies, procedures, and best practices
Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process
The Aisles Online Manager oversees the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time.
Responsibilities
Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues
Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment
Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team
Provide ongoing education to employees regarding new policies, procedures, and best practices
Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process
Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls.
Compensation
$17.00 - $28.46
Responsibilities
Answer and document all incoming contacts to determine their nature while responding to complex calls
Ensure that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty
Identify and evaluate appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries
Follow established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry
Communicate effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved
Requirements
High school diploma or work experience equivalent
Nice to have: healthcare work experience
Nice to have: familiarity with benefits, insurance, medical terminology
Provide, prescribe, delegate, and coordinate nursing care with other health care providers to meet holistic care needs of a designated group of patients.
Requirements
Associate’s degree in nursing (ADN) or Nursing Diploma
Bachelor's degree in nursing (BSN) or Master's of Science in Nursing (MSN)
Nice to have: Direct patient care experience
Nice to have: Experience in cardiology, cardiac drip management, critical care, emergency department, medical-surgical, obstetrics, cardiovascular rehabilitation, telemetry, oncology, neonatal intensive care, pediatric acute care, solid organ transplant, cath lab, EP lab, quality assurance related to health care, perioperative and special procedures
Nice to have: Bachelor's degree in nursing (BSN) or Master's of Science in Nursing (MSN)