Senior Technical Support Engineer responsible for troubleshooting and resolving complex customer technical issues for Microsoft Azure App Services and related web applications.
Responsibilities
Own, troubleshoot and solve customer technical issues
Manage customer experience over phone and web
Collaborate with subject matter experts and engineering teams
Escalate cases as needed
Create and maintain incident management requests
Requirements
Bachelor's Degree in Computer Science, Information Technology (IT), or related field
Nice to have: AZ 900/AI 900 certification
Nice to have: Experience supporting large geographically distributed enterprise environments with 1000+ users
Senior Technical Support Engineer responsible for troubleshooting and resolving complex customer technical issues for Microsoft Azure App Services customers.
Responsibilities
Own, troubleshoot and solve customer technical issues
Identify cases requiring escalation
Create and maintain incident management requests
Contribute to case deflection initiatives and automation
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Requirements
Bachelor's Degree in Computer Science, Information Technology (IT), or related field
Nice to have: Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Senior Solution Architect serving as a technical authority for complex enterprise opportunities, owning architecture across telephony, networking, VDI, public cloud, APIs, and AI-powered solutions.
Responsibilities
Lead technical discovery, architecture, whiteboarding, customized demonstrations, trial engagements, and value assessments
Own end-to-end enterprise voice architecture across SIP trunking, WebRTC, Session Border Controllers, media paths, codec strategy, transcoding, failover, and carrier interconnect
Drive network architecture decisions across OSPF, BGP, MPLS, SD-WAN, NAT/CGNAT, QoS, and firewall concepts
Architect VDI and AWS solutions using technologies including EC2, Lambda, and EventBridge
Design API and integration architectures spanning RESTful APIs, webhooks, event-driven patterns, authentication, and error handling
Requirements
Bachelor's degree in Electrical Engineering, Computer Science, or a related field
Collins Aerospace is seeking an experienced SAP Batch Administration Specialist to support and optimize enterprise batch processing environments across SAP and non-SAP platforms. The role involves monitoring, scheduling, administering, and troubleshooting business-critical batch jobs.
Responsibilities
Administer, monitor, and optimize enterprise SAP and non-SAP batch processing environments.
Manage enterprise scheduling solutions, including Redwood RunMyJobs (RMJ), to ensure reliable execution of business-critical jobs.
Monitor SAP background jobs and RMJ workflows, identify failures, and initiate recovery activities based on business impact and severity.
Schedule, modify, and maintain recurring batch jobs across daily, weekly, monthly, and event-driven processing cycles.
Collaborate with SAP Basis, Infrastructure, Network, SAP Security, and Functional Application teams to resolve operational issues.
Level 1 NOC Analyst / Network Support Technician providing frontline monitoring, troubleshooting, and incident support for enterprise and industrial network environments.
Compensation
$30.00 - $35.00/hr
Responsibilities
Monitor network alerts, dashboards, and infrastructure health.
Investigate network outages, degradation, and connectivity incidents.
Perform initial root-cause analysis and Level 1 troubleshooting.
Validate whether an issue is isolated to an endpoint, local network, WAN, VPN, DNS/DHCP service, firewall, or upstream infrastructure.
Gather logs, symptoms, timestamps, affected systems, and troubleshooting results before escalation.
Lead and operate the Dragos security monitoring platform across a global manufacturing environment, managing sensors, detection tuning, OT security triage, and team coordination.
Compensation
The annual salary for this position is between $[160,000 - 185,000] depending on experience and other qualifications of the successful candidate.
Responsibilities
Own day-to-day operations of the Dragos Platform, including sensors, SiteStore, OT Watch, platform health, upgrades, configuration consistency, and data quality.
Monitor and troubleshoot unhealthy or offline sensors, resolve data coverage issues, and coordinate technical issues with Dragos support and network teams.
Validate sensor placement, SPAN/TAP coverage, and passive network visibility across industrial environments while identifying monitoring gaps.
Triage high-severity OT security findings, validate affected assets, investigate potential benign activity, and elevate confirmed or suspicious events to the Threat Detection & Response team.
Tune Dragos detections to improve fidelity, reduce false positives, and ensure critical findings and OT Watch alerts are appropriately routed to enterprise security teams.
Requirements
Nice to have: Certifications in Dragos
Nice to have: GICSP
Nice to have: GRID
Nice to have: GCIA
Nice to have: ISA/IEC 62443
Skills
OT Security Analyst – ICSSecurity & Network Segmentation
Assess and strengthen cybersecurity across industrial and manufacturing sites throughout the Americas, focusing on OT asset discovery, network topology, security assessments, sensor coverage, and network segmentation support.
Compensation
The annual salary for this position is between $[134,000 - 154,500 depending on experience and other qualifications of the successful candidate.
Responsibilities
Conduct OT site security assessments, building accurate inventories of industrial assets, network topology, connectivity, and security controls.
Assess manufacturing sites against the OT Reference Architecture and document security gaps, sensor coverage, risks, and recommended improvements.
Support OT network segmentation initiatives by reviewing zones, conduits, application flows, firewall requirements, and proposed network designs.
Analyze passive OT network traffic and security telemetry using platforms such as Dragos, Claroty, or Nozomi Networks to support segmentation and security assessments.
Partner with Network teams on segmentation activities while providing security guidance on firewall rules, connectivity requirements, and production impacts.
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