HR Transformation Consultant blending project management with human-centered change expertise to support organizations in delivering HR and People transformation initiatives.
Responsibilities
Support delivery of HR transformation projects or workstreams, contributing to planning, RAID tracking, governance, and reporting.
Assist in designing and implementing HR operating model changes.
Support HR process optimization initiatives, including payroll, benefits, and other HR service delivery processes, and document processes.
Contribute to the implementation and adoption of HR technology platforms (e.g., SAP HCM / SuccessFactors, Workday, ServiceNow HR or similar).
Assist in aligning HR transformation initiatives with workforce, skills, and employee experience strategies.
Support the development and implementation of P&O processes, principles, and guidelines for a small client group, coordinate data analysis and evaluation, and contribute to P&O Services projects at country or BU level.
Responsibilities
Support the team in the operational conversion of P&O strategic objectives
Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects
Provide guidance and assistance on problems and requests to customers/users through consulting and training
Support the identification and planning of services P&O Services will provide
Handle standard service requests, answer questions, resolve problems or support problem resolution by close collaboration with next level support and/or experts
Own end-to-end HR operations and employee lifecycle transactions across Canada, the United States, and Mexico, including hires, transfers, promotions, leaves, and terminations.
Compensation
Total Compensation Range: $70,000 - $75,000 annually
Responsibilities
Own end-to-end HR operations and employee lifecycle transactions across Canada, the United States, and Mexico, including hires, transfers, promotions, leaves, and terminations
Administer benefits, disability, and leave programs while partnering with carriers, brokers, payroll teams, and HR stakeholders to ensure seamless employee experience
Coordinate onboarding activities from offer acceptance through day one, including background checks, employment documentation, system access, and new hire communications
Serve as a primary point of contact for employees and managers, providing timely support through the HR Shared Services mailbox and case management processes in both French and English
Drive data accuracy, process improvement, and operational excellence by maintaining HR systems, resolving data issues, supporting audits and reporting, and identifying opportunities to streamline HR service delivery
Requirements
Bachelor's degree in Human Resources, Business Administration, or a related field
Nice to have: Canadian employment standards knowledge
Nice to have: U.S. leave administration (FMLA and ADA)
Support and lead of team in the GBS People Services function ensuring efficient delivery of transaction and operational processes. This role focuses on service excellence, process compliance, team performance, and continuous improvement while acting as a key liaison between stakeholders and operations team.
Responsibilities
Accountable for operational service delivery and performance for regional processes in scope of the People Services organisation
Manage key business relationships and stakeholders in delivery of core People Services
Lead and direct a team of service delivery Teams in providing excellent customer service and maintaining quality of service
Manage activities to ensure data accuracy, confidentiality, compliance and adherence to group policies, region/country legislation/requirements, procedures and management of risks
Work closely with process owners to manage change control and deploy into operational service
Requirements
Bachelor’s degree in human resources / business administration, Commerce or related field
Responsible for leading the centralized delivery of core HR services across the organization, ensuring employees and leaders receive efficient, consistent, compliant, and high-quality experience.
Compensation
$113,672.00 - $189,467.20
Responsibilities
Manage day-to-day HR Shared Services operations, including case volume, workflow, service quality, data accuracy, and timely resolution of employee and manager inquiries.
Supervise HR Team Leads and/or individual contributors, providing coaching, performance management, development planning, and guidance to support team effectiveness.
Establish operational goals, service standards, service-level agreements, and key performance indicators to measure performance, efficiency, compliance, and customer satisfaction.
Serve as an escalation point for complex employee, manager, or stakeholder issues, ensuring timely resolution and appropriate follow-through.
Conduct regular process reviews and audits to identify risks, improve consistency, strengthen controls, and maintain audit readiness.
Lead the People Care team to deliver responsive, people‑centered HR support across ACS, managing service platforms, AI solutions, and continuous improvement initiatives.
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