Responsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting of Contact Center systems to ensure availability, capacity and performance.
Compensation
Pay Range:
$96,110.00 - $153,777.00
Responsibilities
Design, install and configure systems for the telecommunications infrastructure
Design and implement highly available solutions
Perform tasks to ensure system availability and reliability
Document Standard Operating Procedures
Troubleshoot, resolve and provide root cause analysis of complex system and user issues
Requirements
Bachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience
Nice to have: GCX-GCP Genesys Cloud CX Certified Professional
Nice to have: GCX-GCD Genesys Cloud CX Certified Developer
Nice to have: GCX-ARC Genesys Cloud Architect Certification
Nice to have: GCP-GC Genesys Cloud Certified Professional
The Circuit Engineer II is responsible for the circuit engineering portion of major telecommunications projects and may serve as the primary engineer on projects of moderate complexity.
Locations (2)
Alaska, United States
Dallas, Texas, United States
Compensation
The pay range for this position is $40.00 - $50.00/hr.
Responsibilities
Design telecommunications circuits and prepare complete and accurate Circuit Layout Records (CLRs)
Perform circuit analysis and testing using designated engineering tools and equipment
Own the design process from initial concept through completed implementation
Ensure engineering standards and design requirements are met throughout the lifecycle
Partner with Project Managers and Coordinators to provide requested information from circuit and equipment databases
Provide second‑line remote and onsite technical support and field engineering services for collaboration solutions, ensuring incident resolution and SLA compliance.
Responsibilities
Ensure assigned infrastructure at client sites is configured, installed, tested and operational
Install and configure software per client requirements
Log incidents promptly with required detail
Liaise with stakeholders to expedite diagnosis
Investigate second‑line support calls and identify root causes
Requirements
Bachelor's degree or equivalent in Information Technology or Computing or related field
Collaboration Service Delivery Field Support Engineer (L2) providing second‑line remote and onsite technical support and field engineering services to clients.
Responsibilities
Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Requirements
Bachelor's degree or equivalent in Information Technology or Computing or related field.
A Network Engineer will join the Network Services team to deliver, support, and develop critical network infrastructure for essential public services across Jersey, including data, voice, and video conferencing technologies.
Compensation
Salary Range: £55,626.26 to £71,038.46
Responsibilities
Pro-actively undertake the installation, maintenance, development and support of the organisation's network infrastructure
Manage data, voice, and video conferencing technologies
Ensure all systems operate with a focus on customer-based delivery
Support and maintain the technologies that keep the organisation connected
Support the delivery of technical changes and projects
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