Lead and support IT collaboration and service management for large enterprise environments, ensuring efficient operations, continuous improvement, and stakeholder coordination.
Locations (3)
München, Germany
Bonn, North Rhine-Westphalia, Germany
Meckenheim, Germany
Compensation
Competitive Compensation: We value our employees and offer an attractive compensation package that reflects your qualifications, experience, and performance.
Responsibilities
Support management and technical teams in identifying, analyzing, and resolving complex IT service and operational challenges.
Independently analyze technical and organizational requirements and develop appropriate implementation strategies.
Prepare solution proposals and recommendations for complex IT-related tasks.
Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $84,400 - $168,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $118,800 - $186,600 per year.
Responsibilities
Be accountable to provide program governance, leadership, and direction for all projects at the campus level to ensure projects are planned and executed on budget and schedule
Support the DC Project Manager’s with project estimation, budget management, ROI calculations, formulate project delivery strategies while establishing milestones and schedules
Maintain and report project status, monitor progress, and act as an escalation point ensuring achievement of intended outcomes
Support the Campus Director with Field Employee communications including town halls, organizing listening sessions, and local campus level communications
Liaise with the Data Center Operational Efficiencies team to ensure campus level financial planning and performance reviews are conducted in accordance to the rhythm of business fiscal calendars and objectives
The Project Manager III is responsible for overseeing large to enterprise-scale projects through the development and execution of project plans, monitoring of budgets, timelines, and deliverables, supporting change management for the project, and preparation of regular evaluations and status reports.
Applies established project management methodologies and departmental protocols to define project objectives, scope, milestones, and success criteria.
Provides project leadership, direction, and guidance to support project lifecycle activities, portfolio alignment, and adherence to project management standards and best practices.
Collaborates with stakeholders to identify business needs, project requirements, goals, timelines, resource needs, and implementation plans.
Leads the planning, execution, monitoring, and completion of multiple concurrent projects.
Uses project management knowledge, tools, and techniques to support integration, scope, schedule, cost, quality, communications, stakeholder, and risk management activities.
Requirements
Bachelor’s degree in related field or equivalent combination of education and experience.
Nice to have: Experience supporting projects across information technology, human resources, and finance functions.
Lead and coordinate the response to major incidents throughout the full incident lifecycle, acting as the central point of contact and driving timely resolution and effective decision‑making.
Manage and maintain M-Pesa infrastructure platforms, ensuring high availability, operational stability, disaster recovery readiness, infrastructure lifecycle compliance, incident management, and effective delivery of infrastructure projects and support services for critical digital financial systems.
Responsibilities
Operate and maintain M-Pesa platform infrastructure
Manage operating system lifecycle and vulnerability management
Lead change and release management
Handle incident and problem management
Ensure access security and compliance
Requirements
Bachelor's Degree in Computer Science
Bachelor's Degree in Information Technology
Bachelor's Degree in Computer Engineering
Bachelor's Degree in Telecommunications Engineering
Support a high-priority U.S. Army GEOINT mission by providing on-site technical assistance, troubleshooting, and end-user support for Scalable GEOINT systems and applications.
Responsibilities
Provide full-time, on-site field service and end-user technical support for Scalable GEOINT operations in Wiesbaden, Germany.
Deliver independent, hands-on technical assistance, including advanced troubleshooting of desktop systems, peripherals, and software applications.
Diagnose, repair, and resolve hardware and software issues, including problems involving GEOINT-specific applications such as SOCET GXP.
Coordinate technical support requests, incidents, and service issues with the central Fort Gordon help desk.
Provide user assistance through telephone, chat, and email communications while maintaining accurate service ticket documentation using JIRA.
Requirements
Bachelor's degree
Nice to have: SOCET GXP
Nice to have: Experience supporting U.S. military units in Germany
Helpdesk SpecialistNewIQUASAR LLC · Fort Gordon, US
IT Expert (Collaboration & IT Service Management)NAXCON GmbH · München, Germany+2 more
Senior Client Success ManagerAHEAD · Orlando, US
System Admin M-Pesa IT Infrastructure 1Vodafone · Dar es Salaam, Tanzania
Field Service Representative (FSR)Geo Owl · Wiesbaden, Germany