The Program Manager is OneZero's single accountable lead on the NCCS contract and the primary interface to DHS. The PM provides the program management oversight, reporting, and general contract management needed to meet cost, schedule, performance, quality, and communication goals across network, cloud, and cybersecurity monitoring and incident management, OneNet operations and maintenance, field engineering, other cybersecurity services, and surge support.
Locations (3)
Washington, District of Columbia, United States
Stennis, Mississippi, United States
Chandler, Arizona, United States
Responsibilities
Plan, organize, structure, and execute management of integrated IT services, projects, and deliverables under the contract.
Own cost and budget management, billing and invoicing, and rough-order-of-magnitude responses for buildouts, projects, deployments, and special activities.
Develop, implement, and continuously improve a Service and Performance Management Program, Records Management Program, and Communications Management Program, and maintain the contract service catalog.
Develop and implement the Staffing Plan.
Plan and manage transition of operations from predecessor contractors without disruption, with a Transition-In Plan and, at contract end, a Transition-Out Plan.
Lead Technical Support Specialist providing Tier‑3 escalation, cloud and DEMS management, and regional technical leadership for Motorola Solutions’ Body‑Worn Camera team.
Responsibilities
Oversee day‑to‑day administration, architecture, availability, and performance of the Digital Evidence Management System (DEMS) and underlying Cloud Infrastructure (AWS).
Lead and maintain integrations between DEMS, Body‑Worn Camera systems, and core Customer applications.
Manage enterprise‑level user administration, role‑based access control (RBAC), security groups, user provisioning, and audit policy enforcement across the entire Customer ecosystem.
Provide technical direction, escalation support, and guidance to the regional support staff deployed across regional offices.
Serve as the primary escalation point for complex technical issues, interfacing directly with Motorola Product Engineering and global Support Desks to maintain system availability within strict SLAs.
Requirements
Bachelor’s degree or Higher Diploma (NFQ Level 7/8 or equivalent) in Information Technology, Computing, Systems Administration, or equivalent hands‑on enterprise support experience.
As a major IT incident management advisor, you help oversee, manage activities and resolve IT incidents. You lead and act as an expert in incident resolution with different stakeholders.
Compensation
Competitive salary and annual bonus
Responsibilities
Play an important role in IT environment stability
Write reports on issues, findings and optimization following major incidents
Update the process in line with market best practices and ITIL, and document the role and process
Ensure that the actions taken in the event of an incident comply with Desjardins Technology Group rules and inform the Compliance Team of any non-compliant situations
Support management in developing the strategy to update the role through Desjardins Technology Group
Organize, lead, and motivate project teams to achieve a high level of performance and quality in delivering technical solutions that provide exceptional business value.
Establish a project team by identifying resource needs and defining roles and responsibilities.
Lead cross‑functional teams to achieve project objectives, regularly report on status, and manage projects through the entire lifecycle.
Manage scope, schedule, quality, risks, and issues for several concurrent high‑visibility projects using Agile and hybrid methodologies.
Analyze problems with a flexible and creative approach, leveraging team strengths to quickly deliver customer value.
Requirements
Bachelor’s degree in business, Information Systems, Computer Science, or related discipline
Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services. Acts as trusted advisors to clients, stakeholders, and executive leadership — driving innovation, modernization, and automation across global Digital Workplace environments.
Lead and manage cloud operations and IT Service Management across AWS and SaaS environments, ensuring high availability, security, and cost efficiency while driving continuous improvement and stakeholder engagement.
Responsibilities
Lead the administration and strategic oversight of Linux and Windows server environments
Direct the configuration, customization, and management of service management platforms including ServiceNow, Jira Service Management, and Zendesk
Enforce ITIL v4 best practices to govern service delivery and process improvement
Manage complex P0, P1, and P2 major incidents as Incident Commander
Oversee AWS cloud operations and SaaS infrastructure with FinOps strategies
Lead end‑to‑end delivery and product management of ServiceNow products, AI development and strategic ITSM initiatives, driving service levels, AI use cases, and global transformation initiatives.
Responsibilities
Own end‑to‑end delivery and product management of ServiceNow products, AI development and strategic ITSM initiatives
Be accountable for service levels (SLAs, availability, user satisfaction), and drive AI use cases from proof of concept to rollout within AI governance and security requirements
Lead the receiving teams through the service transition: knowledge transfer, reverse shadow, readiness sign‑off and hyper care
Lead, hire and develop team leads, developers, L2 engineers and contractors, building India as a ServiceNow and AI competence center
Manage the contracting partner, budget and stakeholders, reporting delivery, service and financial status to the tribe lead
Requirements
Bachelor’s or Master’s degree in computer science or information technology
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