Provide white‑glove technical support to executives and senior leadership in a professional IT environment, including desktop and laptop hardware, software, and connectivity issues, and support Microsoft 365, Teams, and video conferencing solutions.
Responsibilities
Provide white‑glove technical support to executives and senior leadership
Deliver end‑user technical support for desktop and laptop hardware, software, peripherals, and connectivity issues
Perform installation, configuration, repair, and preventative maintenance of personal computers and related systems
Troubleshoot and resolve software and hardware failures to maintain reliable workstation operations
Identify network problems as they relate to desktop and laptop computers
Provide on‑site technical support and maintenance for clients in the Edmonton area, diagnosing and repairing hardware and network issues, and documenting work in IT Glue and Autotask.
Compensation
We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options.
Responsibilities
Diagnose, test, and repair hardware and physical infrastructure issues
Deploy, install, configure, remove, or move workstations, printers, networking equipment
Verify and document every setup
Work with vendors to resolve tickets
Self‑schedule tickets and tasks within SLA timelines
Lead IT Support Specialist providing high-touch, white‑glove technical support to executive leadership and serving as a senior escalation point for complex issues.
Compensation
We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
Responsibilities
Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes; review system and application logs to ensure operational stability.
Provide OS, application, hardware, VoIP, and collaboration support for on‑site and remote users, serving as a senior escalation point for complex issues.
Deliver high‑touch, white‑glove technical support to executive leadership, including proactive troubleshooting, confidentiality, and rapid response.
Provide advanced audio/video conferencing and meeting room support, ensuring seamless executive meetings, presentations, and hybrid collaboration sessions.
Perform desktop/laptop hardware upgrades and manage hardware and software inventory lifecycle processes.
Requirements
Bachelor's degree in Computer Science or related field
The Senior Operations Technician is responsible for work in our Regional Operations team in the VCC, supporting operations across the United States and parts of Canada through remote troubleshooting, site and roadside monitoring, and general uptime for devices managed by the VCC.
Locations (2)
Arizona, United States
Canada
Responsibilities
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Communicate effectively with advisors to resolve any discrepancies or issues.
Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
Requirements
Bachelor’s degree in information technology, computer science or closely related field
The Integration Technician will be responsible for the successful installation, configuration, and integration of wireless telecom systems, including base station equipment, antennas, and associated components for various telecom projects.
Responsibilities
Install, configure, and integrate wireless telecom equipment into telecom network infrastructure
Perform software upgrades and configurations on wireless telecom equipment
Conduct site surveys to assess locations for equipment installation and integration
Ensure proper installation of hardware components according to industry standards and project requirements
Test and validate wireless systems after integration, including performing signal testing, network performance verification, and ensuring signal coverage is in line with specifications
Requirements
High school diploma or equivalent
Associate's degree in Electronics, Telecommunications, or related field
Support and maintain IT infrastructure for a plant location, including network, workstations, peripherals, servers, VOIP, and mobile devices.
Locations (2)
Tolleson, Arizona, United States
Phoenix, Arizona, United States
Responsibilities
Train, troubleshoot and provide user support for Windows network of approximately 250+ workstations, peripherals and mobile devices
Provide user training and assistance for all supported applications
Aid in development of business continuity and disaster recovery plans
Add/Delete/Modify user rights
Create and maintain documentation of all IT related processes
Requirements
Bachelor’s Degree (B.A.) from four-year college or university, or two to four years of related experience and/or training; or equivalent combination of education and experience
Provide technical support and incident response for all software, hardware, and network issues assisting to all Bar Staff, Members, and the Public by performing problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; pass more complex end-user problems on to Senior IT Support Specialist; conduct hardware and software inventory; and perform related work as required.
Compensation
Minimum starting salary $40,961.51 with an excellent benefits package including employer paid pension contribution
Responsibilities
Provide Tier 1 support for all Information Technology products and services in a call center environment
Engage in research and in-depth troubleshooting to determine the most effective manner to resolve issues
Elevate complex and/or high priority issues to the appropriate support groups for resolution
Record required information in the IT Service Desk Ticket System
Update tickets with appropriate entries of activities, and close tickets with resolution entered upon completion of the job
Responsible for on-site maintenance, diagnostics, repairs, and customer call assistance for production and office printing equipment, including installation, configuration, and troubleshooting of networking issues.
Responsibilities
Perform full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products
Travel locally on a daily basis to various customer sites
Occasionally travel outside of the local area for training
Communicate with management on customer or field issues
Follow proper call handling procedures while maintaining productivity metrics
Requirements
High School diploma or GED
Technical School training preferred
Nice to have: Certified on N+ or equivalent
Nice to have: Additional IT certifications or training
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