Senior Analyst responsible for data center and operations engineering, managing servers, databases, cloud infrastructure, and facilities in Apodaca, Mexico.
Responsibilities
Manage servers and databases
Ensure remediation of vulnerabilities and patching
Follow up on incidents, problem records, and problem management meetings
Attend cab and pre-cab meetings to follow up change management process
Work closely with vendors
Requirements
Bachelor's degree in Technology Information or related technical field
Nice to have: ITIL and/or Google Cloud Certification
Nice to have: People leader (previous experience)
Nice to have: High sense of Urgency
Nice to have: Ability to manage multiple priorities and commitments concurrently
Lead efforts in crafting innovative compute software solutions for key sectors, driving program delivery and customer escalations.
Compensation
Your base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary range for this position is 168,000 USD – 258,750 USD.
Responsibilities
Collaborate closely with Software Development Managers, Engineers, Product Marketing, Customer Program Management, Quality Assurance, and other logistics personnel to establish and implement streamlined processes for the development of advanced Compute software solutions
Work closely with Customers and Customer Program Managers on software issues, including technical feedback from NCPs and partners
Lead status meetings, proactively addressing challenges, addressing customer concerns, and serving as the central point of contact for building and upholding release schedules and the prioritized release plan of record
Partner with multi-functional teams throughout the company to strategically plan and drive software objectives for the team
Collect requirements, help define priorities, drive planning and scheduling for all phases of the software development lifecycle
Requirements
Bachelor of Science in Electrical Engineering or Computer Science or equivalent experience
Nice to have: MBA/PMP Certification/training
Nice to have: experience developing/managing software application, system software/ firmware stack programs
Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank’s call center.
Compensation
The wage range for the Customer Service Specialist 1 position is $17.65-$20.00 an hour and is eligible for approved overtime and a +$1.00/hr shift premium after 6:00 pm.
Responsibilities
Processes inbound calls from all queues
De-escalates situations when necessary or escalates call to supervisor
Accepts ownership of the customer request and follows it through to resolution
Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices
Completes customer transactions and corrects account information by engaging correct business partners
This role is responsible for leading the design, development, and optimization of embedded software and firmware for hardware products.
Compensation
The salary range for this role is $120,650 to $157,450 CAD annually
Responsibilities
Oversees the preparation and creation of instructional technical manuscripts for firmware operation.
Allocates resources to complete programming projects, and designing detailed plans to ensure firmware is functioning properly.
Leads multiple project teams of other software firmware engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms.
Manages and expands relationships with internal and outsourced development partners on firmware design and development.
Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.
Requirements
Four-year or Graduate Degree in Computer Science, Information Systems, Electrical Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
Technical Sales Specialist, Infrastructure Solutions, focused on developing and growing opportunities across the Western region in the kingdom of Saudi Arabia.
Compensation
Competitive compensation and performance-based incentives.
Responsibilities
Act as a trusted advisor to customers and Lenovo sales teams, identifying data center and storage infrastructure opportunities.
Develop and grow a pipeline of server, software-defined infrastructure, and storage opportunities across the Western region in the kingdom.
Build and maintain relationships with customer and partner technical stakeholders, including executive-level decision makers.
Engage with customers to understand business and technical requirements and align solutions to their needs.
Design and propose infrastructure solution architectures that demonstrate clear customer value.
Requirements
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
Field Engineer for large, complex clients providing server, storage, and network support.
Responsibilities
Serves as Field Engineer for large, complex clients and across the range of company products and services.
Performs server and storage break and fix.
Performs VIP deskside support activities.
Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
Requirements
High School Diploma or GED required
May require technical certification or Associate Degree
Provide technical ownership for the computer hardware ecosystem supporting Moderna’s Research and Technical Development laboratories
Compensation
The salary range for this role is $109,200.00 - $174,600.00. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award
Responsibilities
Serve as a technical owner for computer hardware and printers used in laboratory systems
Manage the complete lifecycle of laboratory computer hardware and operating systems
Manage the lifecycle of laboratory instrument controller systems and associated client hardware
Ensure laboratory systems meet performance, availability, security, compliance, scalability, and interoperability requirements
Support and maintain backup, disaster recovery, and business continuity strategies
The Technical Trainer will leverage their strong instructional and technical background to design, develop, and deliver comprehensive end-user training programs for custom software solutions, supporting operational excellence across sponsor environments.
Compensation
The projected compensation range for this position is $68,600.00-$114,100.00.
Responsibilities
Design, develop, and deliver engaging technical training programs and interactive classroom courses for custom software solutions and peripheral device management.
Instruct participants across one-on-one, small group, large group, and virtual training environments while conducting detailed training needs analyses.
Design curriculum and distance learning materials, including content outlines, interactive simulations, storyboards, and Section 508-compliant courseware.
Establish comprehensive project training plans, define delivery approaches, and manage small-scale training projects from vision through implementation.
Review application development user stories and technical features to determine operational impacts and update instructional documentation accordingly.
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