Provide first and second line IT support to colleagues across the Ashbourne site and remote workforce, including troubleshooting, configuration, and maintenance of hardware, software, and manufacturing IT systems.
Responsibilities
Act as first point of contact for IT support requests, both remotely and face‑to‑face
Provide first and second‑line support for desktops, laptops, printers, mobile devices and other IT equipment
Troubleshoot and resolve hardware, software, network and user access issues
Install, configure and maintain Windows operating systems, Microsoft applications and business systems
Support the setup of new starters, including user accounts, permissions, hardware and workstation configuration
Requirements
IT degree or relevant IT qualification
Completed apprenticeship or 1‑2 years of experience in a similar role
Provide daily remote and in‑person support across IT workplace services, manage tickets, contribute to knowledge management, participate in incident/problem/change management, and collaborate on projects within a global team.
Responsibilities
Provide daily remote and in‑person support across IT workplace services
Manage tickets and workload through ITSM tools such as Jira and Confluence
Create and maintain processes, technical guides, and how‑to documentation
Participate in Incident, Problem, and Change Management
Collaborate on projects led by the IT Support and Workplace function
Requirements
Bachelor’s degree in Computer Science or related technical field
Nice to have: German language proficiency (Level B2)
Provide comprehensive support across all IT workplace services for BMG teams throughout European offices as part of the global Service Delivery team.
Responsibilities
Provide daily remote and in-person support across IT workplace services, including O365, JAMF, Intune/Autopilot, Video Conferencing, Active Directory, Access Management, and Okta.
Manage tickets and workload effectively through ITSM tools such as Jira and Confluence, ensuring timely and user-focused updates.
Contribute to the team’s knowledge management platform by creating and maintaining processes, technical guides, and how-to documentation.
Participate in Incident, Problem, and Change Management for IT Support and Workplace services.
Collaborate on projects led by the IT Support and Workplace function.
Requirements
Bachelor’s degree in Computer Science, a related technical field, or an equivalent combination of education and practical work experience
Provides dedicated deskside IT service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices.
Compensation
The likely salary range for this position is $93,662 - $121,900. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Responsibilities
Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues
Facilitate meetings and engage regularly with customers and members of senior leadership to address IT related questions or concerns
Coordinate and plan emerging customer requirements
Provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts
Deploy and sustain end-user devices and associated accessories
Provide first‑tier IT support for Banner’s global computer users, troubleshooting hardware and software issues, installing and configuring PCs, laptops, and terminals, and maintaining PC and software inventory.
Compensation
Base Pay Range: $27.12 - $33.91
Responsibilities
Provide exceptional first tier customer service using KACE ticket system
Install, maintain, analyze, troubleshoot, and repair PC hardware and peripherals
Configure and troubleshoot PC software including Windows, Office, Adobe, ShoreTel Call Manager, Lotus Notes, Java client, browsers, and VPN
Assist in PC and technology asset inventory management
Support user account information, IT security, group policy, patch management, anti‑virus, anti‑spam
Requirements
Associate’s degree in Computer Science, Information Systems, or related field
Bachelor’s degree in Computer Science, Information Systems, or related field
Nice to have: Bachelor’s degree in Computer Science, Information Systems, or related field
Nice to have: Networking or telecommunications experience
Nice to have: Technical certifications (A+, MCP, etc.)
Global responsibility for hand scanners and mobile devices, along with the operation and development of datacenter infrastructure focusing on VMware, storage, and backup systems.
Responsibilities
Global responsibility for hand scanners and mobile devices: Definition of standards and technical specifications for WLAN, VPN, firewall, and applications.
Responsibility for rollout, provisioning, exchange, and support of scanners and their continuous development, including SAP-EWM interfaces.
License, cost, and budget responsibility for the area.
Planning and implementation of IT projects according to location-specific and global IT standards.
Operation and continuous development of datacenter infrastructure with a focus on VMware ESX/ESXi, storage, and backup systems.
Administer and maintain enterprise endpoint management platforms supporting Windows, macOS, and mobile devices, develop and enforce configuration standards, monitor health and compliance, and manage OS and application lifecycle activities.
Responsibilities
Administer and maintain enterprise endpoint management platforms supporting Windows, macOS, and mobile devices
Develop, implement, and maintain endpoint configuration standards and policies
Monitor endpoint health, management connectivity, and configuration compliance
Manage operating system deployment, servicing, and lifecycle activities
Plan, test, pilot, deploy, and monitor operating system feature and version upgrades
Technicien AutomationNewExpleo · Neuchâtel, Switzerland
IT Support & Workplace AgentNewBertelsmann-Jobs · Berlin, Germany
IT Support & Workplace (ITSW) Agent (f/m/d)NewBMG · Berlin, Germany