Lead and manage the IT Helpdesk Unit, overseeing performance, recruitment, training, and technical support for a range of IT services and security measures.
Responsibilities
Manage unit objectives and staff performance
Recruit and develop staff
Handle IT and Information Security requests and incidents
Provide technical assistance for IP Telephony, video conferencing, CCTV, biometric systems
Support desktops, laptops, printers and peripheral devices
Requirements
Bachelor’s degree in Information Technology or related field
Operate and support the Ministry's server, virtualisation, storage, and core infrastructure platforms through local onsite coordination and secured remote offshore monitoring.
Responsibilities
Administer Windows/Linux server environments, virtualisation, storage, and infrastructure services
Monitor availability, capacity, and performance; investigate alerts and restore service
Plan and execute approved patching, configuration changes, hardening, and lifecycle maintenance
Maintain server inventories, configuration records, operating procedures, and runbooks
Support incident, problem, and change management including root-cause analysis
We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization.
Compensation
Competitive Salary & Stock Options
Responsibilities
Own IT support end-to-end—be the reliable go-to for staff, while turning recurring issues into durable fixes and automations
Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle)
Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture, and improve enrollment and compliance workflows
Own patch management: test, validate, and roll out updates safely across the fleet
Requirements
Bachelor’s degree in IT, Computer Science, or related field
Engineers, implements, administers, monitors, and optimizes server, virtualization, endpoint, and cloud-connected technologies that enable healthcare operations and clinical systems availability.
Engineers, administers, and supports Microsoft Windows server environments and associated infrastructure used by clinical, financial, and business applications across the Health System.
Engineers and supports VMware ESXi, vSphere, and vCenter environments, including host lifecycle management, virtual machine provisioning, performance tuning, patching, capacity planning, and issue resolution for production healthcare systems.
Contributes to infrastructure design, standards development, architecture alignment, and technical recommendations for server, virtualization, storage, monitoring, and cloud-connected platforms.
Leads or supports system upgrades, platform migrations, lifecycle replacements, and maintenance activities to improve security, resiliency, standardization, and operational efficiency.
Provide reliable, responsive support across hardware, software, applications, peripherals, and user needs, escalating complex issues and improving support processes.
Compensation
Base salary: $55,000-$65,000. Eligible for annual bonus earnings, up to 3% of annual salary.
Responsibilities
Own the installation and ongoing configuration of critical applications
Prioritize assigned help desk requests and routine maintenance
Deliver consultation and training on technology use
Configure, maintain, and update third‑party applications
Maintain security of information systems
Requirements
BA/BS degree in computer engineering or a related field, OR equivalent work experience in information technology
Experienced IT Support Analyst II providing reliable support across hardware, software, applications, peripherals, and user support needs, serving as an escalation resource.
Compensation
Base salary: $55,000-$65,000. Eligible for annual bonus earnings, up to 3% of annual salary.
Responsibilities
Own the installation and ongoing configuration of critical applications in accordance with Vimly's IT policies, procedures, and employee needs.
Prioritize assigned help desk requests, routine maintenance and project-related tasks in partnership with IT team members.
Deliver consultation and training on technology use and computer applications across Vimly departments.
Configure, maintain, and update all third-party applications, including administration of application-dependent back-end servers.
Maintain the security of the organization's information systems: implement virus prevention/detection/cleaning and security procedures, monitor event logs and alerts.
Requirements
BA/BS degree in computer engineering or a related field
Nice to have: planning and implementation of complex projects
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