The Systems Specialist is responsible for supporting, maintaining, and improving the organization’s IT systems and infrastructure, focusing on system administration, troubleshooting, and user support.
Compensation
The likely hourly rate for this position is between $47.00 - $63.60.
Responsibilities
Monitor, manage, and maintain servers, operating systems, and key applications.
Apply patches, updates, and configuration changes to systems in accordance with change management procedures.
Perform routine system health checks, capacity planning, and performance tuning.
Provide advanced technical support for escalated issues from help desk/Tier 1 teams.
Diagnose and resolve system, application, and network-related problems.
Provide day-to-day Help Desk and end-user support, including responding to calls, tickets, service requests, incidents, and technical issues.
Provide Tier 2 support and serve as an escalation resource for more complex hardware, software, application, access, connectivity, and other technology issues.
Take ownership of technical issues and work proactively with users, other IT teams, and vendors through resolution.
Install, configure, maintain, troubleshoot, and support computers, mobile devices, peripherals, applications, and other company technology.
Support the deployment, configuration, management, maintenance, and lifecycle of end-user technology using imaging, endpoint-management, software-deployment, remote-support, and related technologies.
Requirements
Bachelor's degree in Information Technology, Computer Science, a related field, relevant technical certifications, or equivalent practical experience.
Nice to have: relevant technical certifications and continued technical education
Support active customer sites for the AutoStore system, performing preventive maintenance, troubleshooting, commissioning, testing, documentation, and training.
Responsibilities
Support active customer sites to maximize system availability
Occasionally commission and test hardware and software before handover
Troubleshoot and resolve issues remotely via ticketing system and on-site
Create detailed documentation of best practices and SOPs
Provide initial and as-needed training for end users and maintenance personnel
Provide onsite and remote technical support for hardware, software, and connectivity issues, troubleshoot and resolve end‑user problems, and maintain IT assets.
Compensation
The pay range for this position is $15.00 - $25.00/hr.
Responsibilities
Provide onsite and remote technical support for hardware, software, and connectivity issues.
Diagnose and resolve problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.
Install, configure, deploy, and maintain Windows and macOS devices.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Manage user accounts and permissions within Active Directory and related enterprise systems.
Requirements
Nice to have: Device imaging and deployment solutions such as SCCM, MECM, or Windows Autopilot
Nice to have: macOS devices
Nice to have: Mobile Device Management (MDM) platforms such as Intune, Jamf, Ivanti/MobileIron, or AirWatch
Nice to have: iOS and iPhone devices
Nice to have: Virtual Desktop Infrastructure (VDI) environments
Expert in complex technology networks and T-Mobile processes supported by the Frontline Advanced Support - Service Desk. Focuses on eliminating recurring difficulties, driving service improvements, and empowering the Service Desk to provide immediate solutions.
Compensation
Total Target Cash Earnings Opportunity: $54,660 - $98,613. National Base Pay Range: $23.89 - $43.10
Responsibilities
Provide enthusiastic and proficient technical troubleshooting and resolution of network and system impairments.
Troubleshoot full spectrum of faults from critical/high priority network wide outage to a single network element fault.
Provide mentoring to individuals to improve their abilities and assist in performing ticket audits.
Remain current on new concepts, technologies and systems being introduced to T-Mobile’s network.
Develop and recommend process improvements or changes to improve current operations.
Requirements
Bachelor's Degree
Vocational/Technical Training
Nice to have: Microsoft desktop and server products
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