Lead and manage service delivery operations, ensuring customer satisfaction, governance, financial performance, and continuous improvement across managed services.
Responsibilities
Support new service onboarding, service acceptance, transition into BAU support
Handle customer escalations, issues, problems, risks, and service requirements
Chair operational and service governance forums
Manage competing priorities across operational support and project delivery
Coordinate internal and third-party delivery partners
Lead and manage service delivery operations, ensuring customer satisfaction, governance, financial performance, and continuous improvement across managed services.
Responsibilities
Support new service onboarding, service acceptance, transition into BAU support
Handle customer escalations, issues, problems, risks, and service requirements
Chair operational and service governance forums
Manage competing priorities across operational support and project delivery
Coordinate internal and third-party delivery partners
Lead and manage the end‑to‑end delivery of technology services, ensuring operational excellence, customer satisfaction, and continuous improvement across multiple stakeholders.
Senior Solution Consultant with Human Capital Management & ERP expertise to demonstrate Workday solutions to prospects and customers in the Technology and Media industry.
Compensation
Primary Location Base Pay Range: $126,000 USD - $189,000 USD
Responsibilities
Communicate and demonstrate the value of Workday HCM solutions to prospects and customers
Lead pre‑sales discovery meetings and presentations
Provide Human Resource expertise and product demonstrations
Collaborate with sales team throughout the sales cycle
Present cloud‑based solutions to functional and technical audiences
The Reporting & Process Analyst partners with Operations and supporting functions to improve business processes, information flow, reporting, and digital workflows.
Responsibilities
Partner with Operations and support functions to understand, document, and improve business processes, workflows, and information flow.
Identify opportunities to simplify, standardize, automate, or eliminate inefficient activities, manual work, duplication, and ineffective handoffs.
Work with process owners to formalize and implement sustainable processes, including process mapping, documentation, and user support.
Develop a strong understanding of ERP/IFS and how business systems support operational and support processes.
Translate business and process requirements into effective system, data, workflow, and reporting solutions.
Requirements
Diploma or degree in Business, Operations, Business Analytics, Information Systems, Engineering Technology, or a related field, or equivalent practical experience.
