Lead governance and service‑management foundations for Corporate Security, designing policies, standards, procedures, and shared‑service catalog to enable modern security operations.
Compensation
Bay Area Min: $144,000
Bay Area Mid: $194,000
Bay Area Max: $244,000
Responsibilities
Serve as subject matter expert for Corporate Security program governance
Design, build, launch, and own governance program for policies, standards, procedures
Act as document chief and accountable owner for assigned standards
Lead major cross‑functional projects and initiatives
Own ongoing maturity of shared‑service catalog
Requirements
Bachelor’s degree or equivalent work experience
Nice to have: Master of Business Administration (MBA)
Nice to have: Project Management Professional (PMP) certification
Support Wintrust Financial Corporation’s ServiceNow IT Service Management platform as a bridge between business stakeholders and the ServiceNow delivery team, gathering requirements, documenting processes, creating user stories, and driving enhancements within the Service Catalog and Request Management areas.
Locations (5)
Brazil
Mexico
Colombia
Costa Rica
Argentina
Responsibilities
Gather, analyze, and document business and functional requirements for ServiceNow enhancements
Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows, including CMDB, Service Catalog, and ITSM modules, while ensuring governance and quality.
Compensation
$180,000–$200,000 annually, based on experience level.
Responsibilities
Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows
Implement the CMDB, including CI class and data model design aligned to the Common Service Data Model (CSDM), Discovery configuration, and identification and reconciliation rules
Establish and maintain CMDB health, data quality, and governance practices
Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations
Support ongoing improvements and optimization of core ITSM modules (Incident, Problem, Change, Request, Knowledge Management)
Responsible for day-to-day administration, maintenance, and health of the ServiceNow platform, including upgrades, releases, and support for ITSM, ITOM, SAM, CMDB/CSDM, and Workflow Data Fabric.
Compensation
The applicable salary or hourly wage range for this full-time role is $81,537.00 - $110,315.00 per year
Responsibilities
Perform daily health checks and monitor alerts across production and non production instances
Own platform upgrades, patching, and release management
Manage instance clones and sub production environments
Install, maintain, and troubleshoot MID Servers
Activate plugins and manage platform configuration
Requirements
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: ServiceNow Certified Application Developer (CAD)
This is a 6-month contractual position to ensure the reliable day-to-day operation and continuous improvement of the ServiceNow platform, including administration, CMDB, ITSM, ITOM Discovery, and IT Asset Management.
Responsibilities
Administering and supporting the ServiceNow platform, including resolving incidents, user issues, service requests, and escalations.
Supporting and maintaining ServiceNow ITSM, ITOM Discovery/CMDB, IT Asset Management, and Service Catalog functionality.
Configuring and enhancing catalog items, workflows, notifications, Client Scripts, Business Rules, Script Includes, metrics, and other platform components.
Creating and maintaining ServiceNow reports and dashboards to support operational visibility.
Documenting system configurations, platform changes, processes, and support procedures.
Requirements
Nice to have: JavaScript
Nice to have: ServiceNow Certified System Administrator (CSA)
Support ServiceNow administration and day-to-day platform maintenance, configure and maintain catalog items and service requests, assist with user onboarding and offboarding workflows, troubleshoot basic ServiceNow issues, support dashboard creation and reporting requests, update existing workflows and configurations, support laptop provisioning and employee onboarding processes, work closely with senior developers and administrators on ongoing platform enhancements.
Compensation
The pay range for this position is $35.00 - $50.00/hr.
Responsibilities
Support ServiceNow administration and day-to-day platform maintenance
Configure and maintain catalog items and service requests
Assist with user onboarding and offboarding workflows
Support user account management and role assignments
Troubleshoot basic ServiceNow issues and escalate complex problems as needed
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