Lead and grow a team of Technical Delivery Managers to own end-to-end implementations across the US, ensuring delivery standards, customer success, and process excellence.
Compensation
Competitive package: Comprehensive salary, benefits, and tools for success.
Responsibilities
Lead the US delivery team
Manage, coach and develop a team of Technical Delivery Managers across US
Allocate projects across the team based on complexity, customer priority and capacity
Set clear expectations for quality, timelines and customer communication
Own delivery outcomes for the region
Requirements
Nice to have: software delivery to law firms
Nice to have: familiarity with SSO, iManage, SharePoint
Nice to have: experience with US data residency, GDPR
As Product Owner for E-commerce at Verisure, you will help shape and develop our e-commerce platform together with an experienced, distributed development team. You will connect business needs with technical delivery, create clear priorities and support collaboration between developers, architects, business stakeholders and other technology teams.
Responsibilities
Own and prioritise the team’s backlog based on business needs and team capacity
Translate business needs into clear requirements and realistic delivery plans
Coordinate the day-to-day work of a distributed development team
Facilitate planning, refinement, follow-ups and retrospectives
Create alignment with stakeholders around priorities, timelines and dependencies
Lead the strategy, governance and evolution of SiteMinder’s Go-to-Market technology ecosystem, enabling commercial teams to execute effectively across the SaaS lead-to-revenue lifecycle.
Responsibilities
Partner with GTM to create strategy and roadmap for GTM technology
Partner with Sales, Marketing, Marketing Communications, Revenue Operations, Growth and Partnerships to turn commercial priorities into initiatives
Shape and prioritise the GTM AI portfolio
Work with Data, AI & Data Transformation, Product & Engineering, Security and business teams to enable trusted GTM data
The Customer Technology Director leads the strategy, governance and evolution of SiteMinder’s customer technology ecosystem. The role enables effective customer journeys from implementation and onboarding through adoption, support, success management, renewal and expansion.
Responsibilities
Partner with Customer teams to create the Customer Technology strategy and AI roadmap across support, onboarding, customer success, CRM, customer communications, workflow automation, integrations and customer intelligence.
Identify, assess and prioritise AI and automation use cases with customer and operations teams, balancing discovery, delivery, adoption and value realisation.
Translate customer and operational priorities into business cases, requirements, delivery plans and success measures, acting as the senior technology partner to Customer Support, Onboarding and Customer Success.
Lead the evolution of case management, customer data, knowledge management, customer health, onboarding workflows, self-service and AI-enabled capabilities such as agent assistance.
Govern AI use in line with SiteMinder's AI policy and AI Register, setting proportionate practices for data use, human oversight, quality evaluation, monitoring and escalation.
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